Mondressy Return Policy: 15-Day Guide (2026 Update)
Buying a wedding dress or prom gown online is a big decision. When the package arrives, you need to know exactly what to do if the fit isn't right or the color looks different than you expected. Many shoppers search for the Mondressy return policy only to find the official website confusing or lacking detail.
Mondressy has a strict 15-day return window that starts the moment your package is delivered. Because most of their items are made-to-order or formal wear, the rules are tighter than standard clothing stores. You cannot simply send a box back; you must get approval first.
This guide breaks down every step of the process. We cover how to request a Return Merchandise Authorization (RMA), which items are strictly non-returnable (like customized dresses), and what fees you might face. All information is verified for 2026 to help you handle your return without stress.
Overview of Mondressy Return Policy
The table below provides a quick snapshot of the most important return details.
| Topic | Details |
|---|---|
| Return Window | 15 days from the date of delivery.[1] |
| Eligible Items | Standard size dresses, unused, tags attached, original packaging. |
| Return Method | Mail-in only. You must email service@mondressy.com for approval first.[1] |
| Refund Method | Refunds go back to the original payment method. |
| Restocking Fees | Charged on late cancellations (10-50%). Not explicitly listed for standard returns, but shipping is not refunded.[1] |
| Return Shipping | The buyer pays return shipping unless the item is defective or incorrect.[1] |
| Non-Returnable | Customized items, final sale, and worn/altered items.[2] |
Mondressy Return Window & Eligibility
To get a refund, you must act quickly. Mondressy allows returns within 15 days of the delivery date. This is a shorter window than many other online retailers, so do not wait to try on your dress.
Eligibility Checklist
Before you start the process, make sure your item meets these strict requirements:
- Original Condition: The item must be unworn, unwashed, unaltered, and undamaged.
- Packaging: Items must be in original packaging with all tags still attached.
- Proof of Issue: If you are returning an item because of a defect or wrong size sent, you must provide photos or videos.[1]
- Authorization: You cannot return an item without a valid RMA number obtained via email.
The "No Receipt" Policy
Since Mondressy is an online-only retailer, you do not need a physical paper receipt. Your Order Number (found in your email confirmation) acts as your proof of purchase. When contacting support, always have this number ready to speed up the process.[4]
Warning: If you try to return an item after the 15-day mark, Mondressy will likely reject the request.
How to Return Items to Mondressy (Step-by-Step)
Mondressy does not have an automated "click-to-return" button in your account. You must communicate with their support team manually. Follow these steps exactly to avoid delays.
Step 1: Check Your Date and Item Status
Verify that your order was delivered less than 15 days ago. Check that you did not order a "Custom Size" or "Personalized" item, as these cannot be returned.
Step 2: Gather Evidence
Take clear photos of the item.
- If the item is defective, zoom in on the flaw.
- If the wrong size was sent, show a photo of the tag and a measuring tape against the dress if necessary. Mondressy requires these visuals to approve the return.[1]
Step 3: Email Customer Support
Send an email to service@mondressy.com. Use the template below to ensure you provide all necessary info.
Copy/Paste Email Template:
Subject: Return Request - Order # [Your Order Number]
Body: Hello Mondressy Support,
I would like to request a return for the item(s) in Order #[Your Order Number]. The package was delivered on [Date].
Reason for return: [e.g., Wrong size / Defective / Doesn't fit] Photos: I have attached photos of the item and its condition.
Please provide an RMA number and the correct return address.
Thank you, [Your Name]
Step 4: Wait for Authorization (RMA)
Do not ship the item yet. Wait for a reply from customer support. They will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and the specific return address.
Step 5: Pack and Ship
- Place the item back in its original bag/box.
- Write the RMA number clearly on the outside of the package.
- Take the package to a courier (post office, UPS, FedEx, etc.).
- Pay for shipping. Unless the item is defective, you are responsible for return shipping costs.
- Keep the tracking number. Email the tracking number to Mondressy support so they know it is on the way.
Refund Methods & Processing Time
Once Mondressy receives your return, their warehouse team inspects it to ensure it hasn't been worn or damaged.
- Refund Method: Money is returned to your original payment method (e.g., credit card or PayPal).
- Processing Time: While Mondressy does not specify an exact day count, refunds typically appear 3–7 business days after the warehouse inspection is complete.
- Shipping Costs: Original shipping fees are usually non-refundable. You only get the product cost back.
If you requested a refund for a gift, the money will go back to the person who bought the gift (the "gift giver").[1]
Mondressy Exchange Policy
Mondressy does not have a traditional direct exchange policy.
If you need a different size or color, the process is:
- Return the original item for a refund.
- Place a brand-new order for the correct item.
This ensures you get the new dress faster, rather than waiting for the return to process first. If you need the new dress urgently, check out our guides on similar retailers like Zapaka or Modlily to compare shipping speeds.
Non-Returnable or Restricted Items
Mondressy has strict exclusions. If your item falls into these categories, your return will be rejected.
- Customized or Personalized Items: Any dress made to your specific measurements or with custom changes cannot be returned. This is standard for formal wear but is a common frustration for buyers.
- Final Sale Items: Items marked as "Final Sale" or clearance often cannot be returned.
- Worn or Washed Items: If the item smells of perfume, smoke, or has makeup stains, it will be considered "damaged" and sent back to you without a refund.
- Altered Items: If you had the dress hemmed or taken in locally, it is no longer returnable.
Fees, Deductions & Cancellation Policy
Understanding fees is critical with Mondressy, especially regarding order cancellations.
Cancellation Fees (Before Shipping)
If you change your mind after ordering but before you receive the item:
| Time Since Order | Refund Amount | Fees |
|---|---|---|
| Within 24 Hours | Full Refund | None |
| After 24 Hours | Partial Refund | 10%–50% Restocking Fee + Full Shipping Refund |
| After Shipping | Normal Return Rules Apply | You pay return shipping |
Restocking Fees on Returns
For standard returns (due to fit or preference), Mondressy does not explicitly list a flat restocking fee, but you will lose the cost of return shipping. However, if you return an item that claimed to be defective but is found to be fine, they may charge a handling fee.
If you are comparing policies, you might find the Micas return policy interesting, as different fashion retailers handle these fees differently.
Holiday & Extended Return Policies
Currently, Mondressy does not offer an extended holiday return policy.
Unlike major department stores that allow returns until January for items bought in November, Mondressy sticks to the 15-day limit year-round. If you are buying a dress as a gift for the holidays, be aware that the return window may close before the recipient even opens the box.
Customer Support & Contact Information
Since you cannot process a return without contacting them, here is how to reach Mondressy.
-
Email:
service@mondressy.com(This is the primary method for RMAs). - Contact Form: Available on their "Contact Us" page.
- Phone Support: Not available.
Support Tip: When you email them, include "Return Request" and your "Order Number" in the subject line. Attach your photos immediately to avoid back-and-forth emails.
Frequently Asked Questions
Does Mondressy accept returns without a receipt?
Since all orders are online, you do not need a paper receipt. You just need your Order Number from your confirmation email. Provide this to customer support to start your return.
How long do I have to return a dress to Mondressy?
You have 15 days from the date the package was delivered to your doorstep. You must email them to request a return within this timeframe.
Who pays for return shipping at Mondressy?
The buyer is responsible for return shipping costs unless the item arrived defective, damaged, or was the wrong item sent by Mondressy.
Can I return a custom-size dress?
No. Customized items and dresses made to specific measurements are non-returnable. This is a strict policy because the item cannot be resold to another customer.
How long does a refund take?
Once the warehouse inspects your return, the refund is processed to your original payment method. This usually takes 3–7 business days, depending on your bank's processing times.
Does Mondressy have a restocking fee?
They charge a restocking fee of 10% to 50% for orders canceled more than 24 hours after purchase. For standard returns of delivered items, you generally just lose the shipping costs, though policies can vary based on the item's condition.
What if my dress arrives damaged?
Take photos of the damage immediately-do not remove the tags. Email service@mondressy.com right away with the photos attached to request a full refund or replacement.
Can I exchange a dress for a different size?
Mondressy does not do direct exchanges. You must return the unwanted dress for a refund and place a new order for the correct size.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Mondressy website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Mondressy return policy updates and check our other guides before your next purchase.
