AYBL Return Policy: Everything You Need to Know (Updated 2026)
Shopping for high-performance gym wear like seamless leggings or sports bras often comes with the challenge of finding the perfect fit. Whether you are dealing with sizing inconsistencies or you simply changed your mind after trying it on, understanding the AYBL return policy is essential to ensure you don’t lose money on your fitness investment.
AYBL has grown rapidly as a massive mobile-first activewear brand, catering to a global audience. Because they operate exclusively online, their return process is completely digitized and paperless. While the process is user-friendly, there is a catch: AYBL generally charges a fee for return shipping, which catches many first-time shoppers by surprise.
This comprehensive guide covers everything you need to know about returning your AYBL gear. We will break down the 30-day return window, explain the specific return fees for the UK, US, and International regions, and provide a step-by-step walkthrough of the online return portal. Whether you are looking for an exchange policy update to swap a size, or you need to know exactly how long a refund method takes to process, this guide ensures you have the most current information.
(Information verified April 2026 based on the latest available policy).
Overview of the AYBL Return Policy
AYBL provides a standard timeframe to send items back, but the exact process and cost heavily depend on your geographical location. Below is a quick "cheat sheet" so you know exactly what to expect.
| Topic | Details |
|---|---|
| Return Window | 30 days from the date of delivery |
| Eligible Items | Unworn, unwashed, original tags attached, clear polybag |
| Return Methods | Paperless online portal (drop-off at USPS/UPS/Evri/Royal Mail) |
| Refund Methods | Original payment method or store credit |
| Non-returnable Items | Underwear, opened socks, used water bottles, final sale |
| Fees | £2.50 (UK) / ~$5.00–$7.00 (US) deducted from refund |
Return Window & Eligibility
To qualify for a successful return and get your money back, you must adhere to both the strict timeframe and the physical condition of the garments.
Standard Return Window
AYBL gives you exactly 30 days from the date your order is delivered to initiate and ship your return. AYBL is quite strict with this return window; if the shipping carrier scans your package after the 30-day mark, the warehouse may reject the return and send it back to you at your expense.
Online vs. In-Store Returns
Since AYBL is an online-only activewear retailer, they do not have physical retail locations. Therefore, an in-store return is not possible. All returns must be processed digitally through their official returns infrastructure. (If you frequently shop online-only apparel brands, you might also find our AYR return policy guide helpful).
Conditions for Accepted Returns
Activewear requires strict hygiene standards. To ensure your return is approved, items must meet the following criteria:
- Tags Attached: All original hangtags and labels must still be attached to the garments.
- Original Packaging: Items should ideally be placed back inside their original, clear resealable AYBL polybags.
- Hygiene Standards: Items must be completely free of makeup stains, deodorant marks, pet hair, human hair, and any distinct odors like smoke or strong perfume.
- Unwashed: Any item that has been laundered or worn for a workout is strictly ineligible for a refund.
How to Return Items to AYBL
Because AYBL uses a modern, paperless return system, you will not find a traditional paper return slip inside your shipping bag. Everything must be initiated online.
In-Store Returns
As mentioned, AYBL does not operate brick-and-mortar stores. There is no in-store drop-off option available.
Online Returns (Step-by-Step)
Starting an online return is simple, but you must ensure you are using the correct regional portal (UK, US, or International).
- Visit the official AYBL Returns Portal via their website (
uk.aybl.comorus.aybl.com). - Enter your Order Number (starting with a # symbol) and the email address or zip code used at checkout.
- Select the specific items you wish to return and choose a reason from the drop-down menu.
- Choose whether you want a refund to your original payment method or if you prefer an exchange.
- Generate your paperless return code or digital label.
Mail-in Returns & Drop-Off Points
Once your request is approved in the portal, you must package your items securely. Reusing the original AYBL shipping mailer is a great, eco-friendly way to pack your items.
- UK Customers: You will typically receive a paperless QR code for carriers like Evri or Royal Mail. Simply take your packaged items to a drop-off point, show them the code on your phone, and they will print the label for you.
- US and International Customers: You will likely need to print a return shipping label provided by the portal and drop the package off at a designated carrier, usually USPS or UPS.
Refund Methods & Processing Time
If you are returning an item that didn't work out, you are probably wondering when you will get your money back.
How Customers Are Refunded
Your chosen refund method defaults to your original form of payment. This includes credit cards, debit cards, PayPal, and buy-now-pay-later services like Klarna or Afterpay. Alternatively, you can opt for store credit (in the form of a digital gift card), which is often issued slightly faster than a cash refund.
Typical Timelines
Once you drop off your package, it must travel back to the AYBL warehouse. After it is received and inspected, the typical processing time is 7 to 10 business days. After AYBL processes the refund on their end, it may take an additional 3 to 5 business days for your bank or credit card company to post the funds to your account.
When Delays Happen
Refunds can be delayed or completely denied if the returned items arrive with hygiene issues (like deodorant stains) or if you attempt to send back an item from the restricted list. Always inspect your items closely before packing them up.
Exchange Policy
Finding the right fit in seamless gym wear can take some trial and error. Thankfully, AYBL has a straightforward exchange policy specifically designed for size swaps.
- When Exchanges are Allowed: You can request an exchange within the standard 30-day window, provided the garment is unworn and tags are attached.
- How They Work: You initiate the exchange through the same AYBL returns portal. You will select the new size you need.
- Stock Availability: Exchanges are strictly subject to stock availability. If the new size you want sells out by the time your return reaches the warehouse, AYBL will automatically issue a full refund instead.
(Looking for men's activewear exchange rules? Check out our Rhone return policy guide).
Non-returnable or Restricted Items
For strict hygiene and safety reasons, AYBL excludes certain product categories from their return policy. These non-returnable items are final sale:
- Underwear & Thongs: Due to intimate hygiene reasons, all underwear sales are strictly final.
- Socks: Socks can only be returned if the cardboard packaging is completely unopened and intact.
- Water Bottles: Drinkware is non-returnable once opened or used for sanitary reasons.
- Final Sale/Outlet Items: Items heavily discounted and clearly marked as "Final Sale" or "Non-Returnable" cannot be sent back.
- Gift Cards: Digital gift cards have no cash value and cannot be refunded.
(This strict stance on formal/intimate wear is common across the industry. For example, you'll see similar restrictions in our Ever-Pretty return policy guide).
Fees, Deductions & Exceptions
The most common frustration shoppers have with the AYBL refund policy is the return cost. Does AYBL offer free returns? Unfortunately, in most cases, no.
Return Shipping Deductions
While you don't have to pay out of pocket at the post office, AYBL will deduct a return shipping fee directly from your final refund amount to cover the cost of the label.
- UK Returns: A flat fee of £2.50 is deducted.
- US Returns: A flat fee (usually ranging between $5.00 and $7.00) is deducted.
- International Returns: Customers outside the US and UK are generally responsible for the full cost of international return shipping, which can be expensive.
Original Shipping Costs
Any shipping fees you paid to have the item delivered originally are strictly non-refundable.
Restocking Fees
The good news is that AYBL does not charge an additional, hidden restocking fee on top of the shipping deduction.
Holiday & Extended Return Policies
If you are buying gifts during the busy holiday season, you will be happy to know that AYBL generally offers a generous holiday return policy.
During the November Black Friday sales and the December Christmas shopping season, AYBL typically extends its return window. Items purchased in November can usually be returned until mid-January of the following year. It is highly recommended to check the banner at the top of the AYBL website in November for the exact cutoff dates.
Customer Support & Contact Information
If your return tracking isn't updating or you received a faulty item, you will need to contact AYBL directly. Note that AYBL does not have a public customer service phone number.
- Email Support: You can reach them at support@aybl.com.
- Help Center: Visit support.aybl.com to submit a ticket.
- Live Chat: Available on their website during standard UK business hours (Monday–Friday).
- Social Media: AYBL’s customer support team is highly active on Instagram and Twitter (@AYBL) for quick, informal questions.
Pro-Tip: If you receive a damaged or defective item, do not use the returns portal right away. Email customer service first with clear photos of the defect, and they will usually waive the return fee.
FAQ Section
Does AYBL offer free returns?
No, AYBL generally does not offer free returns. They deduct a return shipping fee (typically £2.50 in the UK and around $5.00-$7.00 in the US) from your final refund amount.
Can I return items to AYBL without a receipt?
Because AYBL is exclusively online, paper receipts aren't used. However, no-receipt returns in the traditional sense are impossible, because you must use your digital order number and email address to log into the returns portal. As long as you have your confirmation email, you can complete the return.
How long does a refund from AYBL take?
Once your package arrives at the AYBL warehouse, it takes 7 to 10 business days for the team to inspect the items and process the refund. After that, expect an additional 3 to 5 business days for the funds to appear on your bank or credit card statement.
Can I return AYBL leggings without the tags?
No. AYBL strictly requires all original hangtags and labels to remain attached to the garments. If you remove the tags and try to return the item, the warehouse will likely reject it.
What items are non-returnable at AYBL?
For hygiene reasons, AYBL will not accept returns on underwear, thongs, opened socks, or used water bottles. Additionally, any item marked as "Final Sale" cannot be refunded or exchanged.
Do I have to return items in the original clear bags?
While AYBL highly prefers that you return items inside their original, clear resealable polybags to reduce waste and speed up processing, your return won't be outright rejected if you lost the inner bag. Just make sure the outer shipping mailer is secure and waterproof.
How do I return a damaged or wrong item to AYBL?
If you receive a flawed item, do not generate a standard return label, or you may be charged a fee. Instead, email support@aybl.com immediately with your order number and photos of the damage. They will arrange a free replacement or refund.
Does AYBL charge a restocking fee?
No, AYBL does not charge a dedicated restocking fee for returning items. The only deduction you will see on your refund is the cost of the return shipping label.
How does AYBL handle Klarna or Afterpay returns?
If you used a buy-now-pay-later service, simply process your return through the AYBL portal normally. Once AYBL issues the refund, they will notify Klarna/Afterpay, who will then adjust your outstanding balance or refund any installments you have already paid.
Can I combine two different orders into one return package?
No. You must process each order separately through the returns portal. Mixing items from different orders in one package will cause massive delays at the warehouse and may result in your refund being lost.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official AYBL website before shipping items back. Information verified April 2026.
Found this helpful? Bookmark this page for the latest AYBL return policy updates and check our other guides on TheReturnGuide.com before your next purchase!
