Azteca Soccer Return Policy β Complete 2026 Guide
Buying soccer gear online can be tricky. Sizing varies between brands like Nike and Adidas, and sometimes those new cleats just don't fit right. If you need to send something back, understanding the Azteca Soccer return policy is essential to getting your money back quickly.
Azteca Soccer operates as a small business, which means their rules are stricter than big-box stores. The most important rule is simple: items must be unused. Unlike some competitors, they generally do not accept used gear. They also offer a unique service called "re:do" for free return shipping if you pay a small fee upfront.
This guide covers everything you need to know, from return window estimates and eligibility rules to step-by-step instructions for using their online portal.
Azteca Soccer Return Policy Overview
Here is a quick summary of how returns work at Azteca Soccer. Use this table to check if your item qualifies.
| Topic | Details |
|---|---|
| Return Window | Not explicitly stated (Action immediate upon receipt) |
| Item Condition | Must be unused and in original condition |
| Return Methods | Online via re:do portal (Mail-in) or In-Store (Pomona, CA) |
| Refund Methods | Original payment, store credit, or exchange |
| Return Shipping | Paid by customer unless $2.98 "re:do" protection was purchased |
| Restocking Fee | None listed, but original shipping is non-refundable |
Return Window & Eligibility Requirements
Before you pack up your cleats or jerseys, you need to make sure your return will be accepted. Azteca Soccer is strict about the condition of the items.
Return Time Limit
The official policy does not specify an exact return window (such as 30 or 60 days). However, standard industry practice is typically 30 days. To be safe, you should initiate your return as soon as you realize the item doesn't fit. Processing begins immediately once the warehouse receives your package.
Condition of Items
To qualify for a refund or exchange, items must be in unused condition. This is the most critical part of the policy. If you wear cleats to a practice or get grass stains on them, they will likely be rejected. You should also keep all original tags and packaging intact.
Receipts and Proof of Purchase
- Online Orders: You do not need a paper receipt. Your order is tracked digitally through your email and the returns portal.
- In-Store Purchases: If you bought items at the Pomona store, you must have your receipt to get a full refund. Without a receipt, the store manager may only offer an exchange or credit at their discretion.
Excluded Items
Some items cannot be returned under any circumstances:
- Customized Jerseys: Any item with a personalized name or number is final sale.
- Used Gear: Scuffed balls, worn cleats, or washed clothing.
- Clearance Items: Items discounted by 30% or more are often eligible for store credit only, not cash refunds.
How to Return Items to Azteca Soccer
You have two main options for returning items: mailing them back using the online portal or visiting their physical store in California.
Option 1: Online Return Process (Mail-In)
Azteca uses a system called "re:do" to handle online returns. Follow these steps:
- Access the Portal: Go to the Azteca Soccer website and look for the "Returns & Exchanges" link (usually in the footer) to access the re:do portal.
- Locate Your Order: Enter your email address or order number to find the items you want to return.
- Select Your Option: Choose whether you want a refund, store credit, or an exchange.
-
Get Your Label:
- If you purchased the $2.98 re:do protection with your original order, you will get a free prepaid shipping label.
- If you did not buy protection, you will likely need to pay for the return shipping label through the portal.
- Pack and Ship: Place the unused item in its box/bag. Do not tape directly onto the shoe box. Place the shoe box inside a shipping container.
- Drop Off: Take the package to the carrier indicated on your label (usually USPS).
Option 2: In-Store Returns (Pomona, CA)
If you live near Los Angeles, you can return items directly to the store to save on shipping.
- Location: 3580 W Temple Ave, Pomona, CA 91768.
- What to Bring: The unused item, your original receipt, and the credit card used for purchase.
- Benefit: In-store returns are processed instantly, meaning you get your refund or exchange faster than waiting for mail processing.
Refund Methods & Processing Time
Once Azteca Soccer receives your return, the inspection team checks the condition of the items. This process usually takes 2β3 business days.
- Credit Card Refunds: After the return is approved, it takes another 2β5 business days for your bank to post the funds to your account. In total, you can expect to see your money about 6β11 business days after mailing the package.
- Store Credit: This is often the fastest refund method. The credit is usually available as soon as the return is processed at the warehouse.
- Shipping Costs: The original shipping cost you paid to get the item is not refundable. You only get back the price of the product and taxes.
Exchange Policy and "re:do" Protection
Azteca Soccer encourages exchanges, especially for sizing issues. This is where their "re:do" protection plan is valuable.
How re:do Works
At checkout, you are offered "Free Returns & Exchanges" coverage for a flat fee (currently $2.98). If you bought this coverage:
- Exchanges are Free: You do not pay for return shipping if you are swapping a size.
- Store Credit is Free: Return shipping costs are covered if you choose store credit.
- Refunds: The protection usually covers the shipping label even for refunds.
If you did not purchase this coverage, you are responsible for the return shipping cost. This can be expensive for heavy items like boots or balls, so checking the size chart before buying is wise.
Non-Returnable or Restricted Items
To avoid a denied return, make sure your item does not fall into these restricted categories:
- Personalized Gear: Jerseys with custom names or numbers cannot be returned. Double-check your spelling before ordering.
- Heavily Discounted Items: Items marked down by 30% or more are generally not eligible for a cash refund. You may only be able to get store credit or an exchange.
- Worn Footwear: If the soles show dirt, grass, or wear, the return will be rejected. Try cleats on indoors on a carpet or rug only.
Fees, Deductions & Exceptions
- Return Shipping Fee: Variable based on weight/location (free with re:do protection).
- Restocking Fee: Azteca does not explicitly list a restocking fee, but they reserve the right to deny returns that aren't in perfect condition.
- Lost Packages: If you are returning an item and it gets lost in the mail, Azteca is not responsible. If you are shipping it yourself (without their label), use a trackable service like USPS Priority Mail with insurance.
Holiday & Extended Return Policies
Azteca Soccer does not publish a permanent holiday schedule. However, many sports retailers extend their return window for purchases made in November and December to accommodate gifts. Because this policy is not guaranteed, you should compare with other retailers or contact customer support if buying a gift early in the season.
Customer Support & Contact Information
If you have a specific problem, such as a defective item or a missing package, you should contact the store directly. Small businesses often handle these cases personally.
- Online Contact: Use the "Contact Us" form on the official website.
- Returns Portal: Visit the "Returns & Exchanges" section on their site to start a claim.
- Store Location: 3580 W Temple Ave, Pomona, CA 91768.
Azteca Soccer Return Policy FAQs
What is the Azteca Soccer return window?
The exact window is not stated on their policy page, but returns should be initiated immediately. Industry standards typically allow 30 days. Contact customer support for confirmation if you are unsure.
Can I return used cleats if they don't fit?
No. Azteca Soccer accepts unused items only. If you wear them to practice, they are considered used and are non-returnable.
Does Azteca Soccer offer free returns?
Return shipping is free only if you purchased the $2.98 "re:do" protection plan at checkout. Otherwise, the customer pays for return shipping.
Can I return items to the store in Pomona?
Yes, you can make an in-store return at their Pomona, California location. Bring your receipt and the item in its original condition.
How long does a refund take?
Once received, the return takes 2β3 business days to process. Your bank may take an additional 2β5 days, meaning the total processing time is about 1β2 weeks.
Are customized jerseys returnable?
No. Any jersey with a custom name or number is final sale and cannot be returned or exchanged.
Do I need a receipt for a return?
For online orders, your proof of purchase is digital (email/order number). For in-store returns, a physical receipt is required for a refund to your original payment method.
What if I received a damaged item?
If your item arrives damaged, contact customer support immediately before starting the return process. They will typically handle this as an exception and may cover shipping.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Azteca Soccer website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Azteca Soccer return policy updates and check our other guides, like the Nike return policy or Fit2Run guide, before your next purchase.
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