Maurices Return Policy: Your Complete 2026 Guide to Returns & Exchanges
Got an item from Maurices that isn’t quite right? Navigating retail return policies can be tricky when you are in a rush. Whether the fit is off, the color isn't quite what you expected, or you simply changed your mind, you are likely looking for quick, reliable answers.
Understanding the maurices return policy doesn't have to be a headache. Shoppers usually want to know three simple things: How much time do I have?, Do I need a receipt?, and Will I get a full refund? The good news is that Maurices generally offers a generous policy for shoppers, featuring a 60-day window for full refunds and a 90-day window for store credit, provided your items are in unworn condition with the original tags still attached.
In this comprehensive guide, we break down everything you need to know about the Maurices return policy for 2026. We will cover the specific return windows, step-by-step return processes, what to do if you lose your receipt, and how to avoid unexpected return shipping fees.
Note: The details in this guide are based on the latest available policy and may change over time (verified 2026).
Overview of Maurices Return Policy at a Glance
If you are in a hurry, use this quick checklist to see if your item qualifies for a return or exchange.
| Topic | Details |
|---|---|
| Return Window | 60 days (full refund), 61–90 days (store credit). |
| Eligible Items | Must be unworn, unwashed, with original tags attached. |
| Return Methods | In-store at any Maurices location, or mail-in for online orders. |
| Refund Methods | Original payment (within 60 days with receipt) or store credit. |
| Non-returnable Items | Final Sale items and gift cards. |
| Fees | Customer pays return shipping for mail-in returns. No restocking fees. |
Maurices Return Window & Key Eligibility Requirements
Before packing up your items, you need to verify that your purchase falls within the acceptable return window and meets Maurices' strict condition requirements.
Standard Return Window: How Many Days Do You Have?
Maurices offers a tiered timeline for returns:
- For a Full Refund: You have exactly 60 days from the purchase date (for in-store buys) or the shipping date (for online orders) to return your item and get your money back.
- For Store Credit: If you miss the 60-day mark, you still have a grace period. Returns made between 61 and 90 days will be issued a merchandise credit (store credit) for the current selling price of the item.
- After 90 Days: Returns are generally not accepted once 90 days have passed.
What Items Qualify for Returns: Condition & Tags
Maurices is strict about the condition of returned clothing. To be accepted, items must be:
- Unworn and unwashed: Trying something on at home is perfectly fine, but wearing it out for a day means it is no longer eligible.
- Fully tagged: All original Maurices tags must remain securely attached to the merchandise.
Proof of Purchase Requirements
To get your refund sent back to your original payment method (like your credit card or PayPal), you must provide proof of purchase. This can be your original paper sales receipt, your online packing slip, or your digital purchase history in your Maurices account.
Returning Maurices Items Without a Receipt
Losing a receipt is common, and luckily, Maurices is relatively forgiving. However, no-receipt returns will limit your refund options.
Returning with an Order Number or Credit Card
If you lost your paper receipt, the store associate might still be able to look up your purchase. If you used a credit card, a debit card, or your Maurices loyalty account during checkout, they can often find the transaction in their system. If found within the 60-day window, you can still get a full refund to that original card.
Returning with No Proof of Purchase at All
If the transaction cannot be verified at all, Maurices will still allow you to return the unworn, tagged item. However, you will not receive cash back. Instead, you will be given a merchandise credit (store credit) locked at the current selling price of the item. This means if the sweater you bought for $40 is currently on clearance for $15, you will only receive $15 in store credit.
Gift Returns (With or Without a Gift Receipt)
If you received a Maurices item as a gift:
- With a gift receipt: You can normally return the item for a full refund in the form of a Maurices store credit.
- Without a gift receipt: You will receive a merchandise credit for the item’s current selling price, exactly like a standard no-receipt return.
How to Return Items to Maurices
Depending on how you made your purchase, you have a couple of options to physically get your items back to the retailer.
Option 1: In-Store Returns (For Both Online & In-Store Purchases)
Making an in-store return is the fastest way to get your money back, and it prevents you from having to pay any mailing fees.
- Gather your unworn, unwashed items with the original tags still attached.
- Find your proof of purchase (paper receipt, packing slip, or digital order on your phone).
- Visit the customer service desk at any Maurices store location.
- The associate will process the return immediately and issue your refund or exchange on the spot.
Option 2: Mail-In Returns (For Online Purchases Only)
If you bought your items at Maurices.com, you can mail them back. Please note that an online return via mail means you are responsible for paying the shipping carrier.
- Verify that your item is unworn, unwashed, and still has its tags.
- Locate your original packing slip (or print a copy of your order confirmation email).
- Pack the item securely, ideally in its original packaging, and include the packing slip inside. Write down your reason for the return.
- Purchase a shipping label from your preferred carrier (USPS, UPS, or FedEx).
- Address the package exactly as follows: Maurices Returns 2400 W. Superior St. Duluth, MN 55806
- Drop the package off at your chosen carrier and keep the tracking number for your records.
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Refund Methods & Processing Time
How and when you get your money back depends entirely on how you made the return and how you originally paid.
Refund Processing Timeframes
- In-Store Refunds: If you return eligible items in person, the refund is initiated instantly.
- Mail-In Refunds: If you send your items to the Duluth, MN warehouse, it takes a bit of time. Expect a processing time of 10 to 14 business days specifically after Maurices receives the box. Once they approve it, your bank may take an additional 3–5 days to post the funds to your account.
- Store Credit: If you are given a merchandise credit in-store, it is issued to you immediately on a physical or digital card.
Maurices Exchange Policy
Sometimes you don't want a refund; you just need a smaller size. The Maurices exchange policy varies slightly based on your method.
- In-Store Exchanges: This is the easiest method. Simply bring your item and receipt to the store and swap it for a different size or color. If you want to exchange for a completely different item of greater value, you will just pay the difference at the register.
- Online/Mail Exchanges: Maurices cannot process direct exchanges through the mail. If you need a new size for an online order, you should mail the original item back for a refund and immediately place a brand new online order for the correct size.
Non-Returnable Items & Exceptions
While Maurices is flexible, there are a few strict categories of non-returnable items that will be rejected at the register or shipped back to you.
- Final Sale Items: Anything explicitly stamped, tagged, or advertised online as "Final Sale" cannot be returned or exchanged under any circumstances. Always check clearance items closely before purchasing.
- Gift Cards: Maurices physical and digital e-gift cards are totally non-refundable and cannot be redeemed for cash.
- Worn or Washed Clothing: If an item smells of perfume, has stains, or lacks its original tags, Maurices reserves the right to deny the return.
Fees, Deductions & Exceptions
Nobody likes hidden fees when trying to get their money back. Here is what you can expect financially.
Return Shipping Fees
If you choose to mail your return back to Maurices rather than taking it to a store, return shipping costs are entirely your responsibility. Maurices does not provide free prepaid return labels for simple returns or exchanges.
Exception: When Maurices Makes a Mistake
If you receive the wrong item, or if an item arrives damaged or with a manufacturing defect, Maurices will cover the cost of return shipping. In this rare scenario, you should contact their customer support team immediately to have them issue a free prepaid shipping label.
Are There Restocking Fees?
No. Maurices does not charge a restocking fee for returned merchandise, assuring you receive the full purchase price back (minus any initial shipping fees you paid to get the item delivered).
Maurices Holiday Return Policy (2026)
During the busy winter gift-giving season, retailers often adapt their rules. Maurices traditionally implements a designated holiday return policy to give shoppers a little extra breathing room.
While exact dates shift slightly year by year, Maurices typically extends the return window for items bought in November and December, allowing returns well into January of the following year.
Pro Tip: If you buy a gift in early November 2026, keep the receipt in the box. Always double-check the Maurices website in late October for the exact cut-off dates for their holiday return window.
Price Adjustments
Additionally, Maurices offers a one-time price adjustment. If you buy a full-priced sweater and it goes on sale within 14 days of your purchase, you can bring your original receipt back to the store, and they will refund you the price difference.
Customer Support & Contact Information
If you run into an issue, such as a missing package or a defective item, the Maurices customer support team is available to help.
- Phone: Call 1-866-977-1542
- Live Chat: Available directly on Maurices.com during business hours.
- Email: Use the standard contact form securely located on their website.
Customer Service Hours (Central Time):
- Monday – Friday: 7:00 AM – 10:00 PM
- Saturday: 8:00 AM – 9:00 PM
- Sunday: 9:00 AM – 8:00 PM
Tip: Before calling, make sure you have your order number, the item SKU or details, and your packing slip ready to speed up the process.
Maurices Return Policy FAQs
Can I return worn clothes to Maurices?
No, items must be strictly unworn and unwashed with all original store tags securely attached to the fabric.
How long does a refund from Maurices take?
If you return items in-store, it initiates immediately. If you mail the items back, expect it to take about 10 to 14 business days after the warehouse receives your package to see the funds return to your account.
Can I return online orders in-store at Maurices?
Yes. Bringing your online order invoice or packing slip to a local Maurices store is the easiest and fastest way to process a return, and it saves you from paying mail-in shipping costs.
What items are non-returnable at Maurices?
Any clothing marked as "Final Sale" and all Maurices physical or digital gift cards are entirely non-returnable.
Does Maurices charge a restocking fee?
No. You will receive the full value of the item back. Maurices does not deduct a percentage simply to restock the clothing.
How do I return a damaged or wrong item?
Contact Maurices customer service by phone (1-866-977-1542) immediately. They will guide you through the process and will usually issue a free, pre-paid return label to send the defective or incorrect item back.
Can I return items bought with Klarna or Afterpay?
Yes, items bought via Buy Now, Pay Later services follow the normal return policy. Maurices will refund the original payment method, and your Klarna or Afterpay account balance will be automatically adjusted to reflect the returned items.
Can I return a Maurices item after 90 days?
Generally, no. Maurices enforces a fairly strict 90-day absolute limit for returns. Past 90 days, you are usually unable to get cash back or store credit.
Exploring Other Fashion Return Policies?
If you are doing a wardrobe overhaul, it helps to understand the return rules of your favorite brands before you click "buy." Check out these related guides from our experts:
- Sam Edelman return policy guidelines
- Shiekh return policy guide
- Brooks Brothers return policy explained
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Maurices website or with your local store. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Maurices return policy updates and check our other guides before your next purchase.
