McMaster-Carr Return Policy: No Time Limit, No Restocking Fees
Returning industrial supplies or hardware can often be a headache filled with strict deadlines and confusing forms. However, the McMaster return policy is famous in the industry for being one of the most generous and hassle-free policies available. Whether you ordered the wrong bolt size or have leftover materials from a project that finished months ago, McMaster-Carr focuses on keeping your business running smoothly rather than fighting you on refunds.
This comprehensive guide covers everything you need to know about the McMaster-Carr return policy for 2025. We will walk you through the return window, eligibility requirements, how to get a prepaid shipping label, and how fast you can expect your refund.
Overview of McMaster-Carr Return Policy
Most suppliers have a strict 30-day window, but McMaster-Carr operates differently. Their philosophy is built on trust and long-term customer relationships.
In short: You can return almost anything, at almost any time, as long as it is in sellable condition.
There are generally no restocking fees, and because they track orders digitally, you often don’t even need a physical receipt. This makes them a favorite among engineers, purchasing managers, and hobbyists alike.
Quick Summary: McMaster-Carr vs. Industry Standards
| Topic | McMaster-Carr Policy Details |
|---|---|
| Return Window | No formal time limit (Accepts returns months or years later) |
| Restocking Fees | None (0%) |
| Receipt Needed? | Not usually (Orders are tracked by account/PO number) |
| Return Shipping | Often free (Prepaid labels provided upon request) |
| Refund Speed | Typically processed within ~2 weeks |
| Condition | Must be unused and in resalable condition |
Return Window & Eligibility Requirements
When we analyze the McMaster return policy, the standout feature is the lack of a rigid deadline. While many competitors like Grainger or Fastenal may have stricter timelines, McMaster-Carr understands that project scopes change and inventory sits on shelves.
The "No Time Limit" Rule
There is no formal return window. You do not have to return items within 30, 60, or even 90 days.
- Recent Orders: Returns are processed immediately.
- Old Orders: Customers have successfully returned items purchased over a year ago, provided the item is still a current product in their catalog and is in resalable condition.
Eligibility: What Can You Return?
To ensure your return is accepted, the item must meet these simple criteria:
- Condition: The item must be unused, undamaged, and free of markings (like grease or writing).
- Completeness: All original parts, manuals, and accessories must be included.
- Packaging: Original packaging is preferred. If you don't have it, the item must still be identifiable and protected.
Online vs. In-Store Returns
The policy is consistent across all channels. Whether you bought the item via the website, over the phone, or at a Will-Call counter, the return window remains open indefinitely.
How to Return Items to McMaster-Carr
Making a return is straightforward. McMaster-Carr does not require a complex Return Merchandise Authorization (RMA) process for most standard orders, but you do need to let them know the return is coming to ensure you get your refund quickly.
Method 1: Return by Mail (Online Process)
Most customers return items via shipping. Here is the step-by-step process to generate a return shipping label.
- Locate Your Order: Log in to your account on the McMaster-Carr website. If you don't have a login, find your invoice number.
- Contact Support: While some accounts have a direct "Return" button, the most reliable method is to contact customer service via the "Contact Us" form or by phone.
- Request a Label: Tell the representative which items you want to return. In most cases, they will email you a prepaid return shipping label immediately.
- Pack Your Items: Place the unused items securely in a box. Include a copy of the packing slip or invoice if you have it (this helps speed up processing).
- Attach Label: Stick the prepaid label on the box.
- Ship: Drop the package off with the carrier specified on the label (usually UPS).
Method 2: In-Store (Will-Call) Returns
If you are located near one of McMaster-Carr’s distribution centers (such as in Elmhurst, IL; Robbinsville, NJ; Santa Fe Springs, CA; Atlanta, GA; or Cleveland, OH), you can return items in person.
- Bring the item to the "Will-Call" or sales counter.
- Provide your order number, PO number, or company name.
- Hand over the item for inspection.
- The representative will process the in-store return immediately.
Tip: If you are returning a large volume of heavy items, calling ahead is recommended so they can prepare a cart or dock space for you.
Refund Methods & Processing Time
Once you have sent your items back, you are likely wondering when you will see your money. McMaster-Carr is known for efficiency, and their accounting department is no exception.
How You Get Paid
Refunds are typically issued to the original payment method:
- Credit Cards: The refund will appear on your card statement.
- Corporate Accounts (Net 30): A credit memo is issued to your account balance, which can be applied to future invoices.
- Cash/Check: If you paid by check or cash (rare for industrial orders), you may receive a check in the mail.
Processing Timelines
- Standard Processing: Most returns are processed within 48 hours of the facility receiving the package.
- Financial Posting: Depending on your bank or credit card issuer, it may take an additional 3–5 business days for the funds to appear in your account.
- Total Time: generally, you can expect the entire process to take about 2 weeks from the day you mail the package.
Exchange Policy
McMaster-Carr does not have a complicated exchange policy. Because their inventory moves so fast, they prefer to handle exchanges as two separate transactions.
To "Exchange" an Item:
- Order the New Item: Place a new order for the correct part immediately. This ensures you get the part you need without waiting for the return to arrive at their warehouse.
- Return the Old Item: Follow the return steps above to send back the unwanted item for a refund.
This method is faster for you and prevents inventory mix-ups. Since there are no restocking fees, you don't lose money doing it this way.
Non-returnable or Restricted Items
While the policy is "anything, anytime," there are logical exceptions. The McMaster return policy is designed for standard stock items.
Items that generally cannot be returned:
- Custom-Fabricated Parts: Anything that was specially made to your unique print or specification.
- Cut-to-Length Materials: Wire, chain, cable, or raw metal stock that was cut specifically for your order may not be returnable, or may be subject to approval.
- Damaged or Used Items: If you installed a motor, ran it for a month, and burnt it out, it is not eligible for a standard return. (However, if it failed prematurely, you should contact them regarding a warranty claim).
- Chemicals & Hazardous Materials: Due to shipping regulations, some chemical products cannot be mailed back. Always call support before trying to return liquids or aerosols.
Fees, Deductions & Exceptions
One of the biggest reasons customers love McMaster-Carr is the lack of hidden fees.
No Restocking Fees
Unlike many industrial competitors who charge 15% to 25% to put items back on the shelf, McMaster-Carr charges $0 restocking fees. This applies even if you return the item months later.
Return Shipping Costs
In many cases, if you contact customer service, they will provide a prepaid label, meaning return shipping is free. However, if you are returning a very large freight item simply because you changed your mind, it is best to confirm with support if they will cover the freight cost.
Holiday & Extended Return Policies
Because McMaster-Carr already offers an unlimited return window, they do not need specific holiday return policy extensions. Whether you buy an item in December or July, the rules are the same. You never have to worry about rushing a return back immediately after New Year's.
Customer Support & Contact Information
If you are unsure if your item is eligible, or if you need to find an invoice number from two years ago, the McMaster-Carr support team is incredibly helpful. They are known for answering phones quickly with live humans, not bots.
- Phone Support: (630) 833-0300 (General line, may vary by region but this connects to the main network).
- Email/Form: Use the "Contact Us" link on the footer of their website.
- Text Support: You can text your question to their support number during business hours.
- Support Hours: generally Monday through Friday, 7:00 am – 6:00 pm.
When contacting them, have your Purchase Order (PO) number or the company name the account is under ready. This helps them find your transaction instantly.
Frequently Asked Questions
Can I return items to McMaster-Carr without a receipt?
Yes. McMaster-Carr tracks nearly all orders by company account, phone number, or purchase order. If you don't have a receipt, customer service can usually look up the transaction using your account details to approve the no-receipt returns.
Is there a restocking fee at McMaster-Carr?
No. McMaster-Carr does not charge a restocking fee. You will receive a full refund for the price of the item, provided it is in sellable condition.
How long do I have to return an item?
There is no formal time limit. You can return items months or even years after purchase, as long as the item is still a current product in their catalog and is unused.
Who pays for return shipping?
In most cases, McMaster-Carr provides a prepaid shipping label when you initiate a return request through customer service, meaning they cover the cost.
Can I return cut-to-length items?
Usually, no. Items like chain, wire, or raw steel that were cut to your specific length are considered non-returnable items. However, if the error was theirs (e.g., cut to the wrong length), they will replace it.
How do I return a damaged or wrong item?
If you received a damaged item or the wrong part, contact customer support immediately. They will typically ship a replacement right away and provide a label to return the incorrect item.
Can I return online orders in-store?
Yes. You can return items purchased online to any McMaster-Carr Will-Call location.
How quickly will I receive my refund?
McMaster-Carr typically processes the return within 48 hours of receipt. Depending on your bank, the processing time for the funds to appear is usually about 2 weeks total.
For more information on retail and supplier return policies, check out our guides on the Ace Hardware Return Policy and the Depop Return Policy.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official McMaster-Carr website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest McMaster-Carr return policy updates and check our other guides, such as the Gabes Return Policy, before your next purchase.
