OCO Biomedical Return Policy Guide (2025 Update)
Introduction
Managing inventory for a dental practice is critical, and sometimes you need to return products that weren't right for a procedure. However, because OCO Biomedical deals in medical devices, their return rules are much stricter than standard retail stores.
The OCO Biomedical return policy is highly specific. It distinguishes clearly between surgical tools, implants, and regenerative materials. Understanding these rules is essential to avoid losing money on expensive clinical supplies.
This guide breaks down exactly how to handle returns, including the 30-day window for kits, the 1-year exchange limit for implants, and the strict paperwork required for processing. We have analyzed the latest 2025 policy data to help you navigate this process smoothly.
Overview of OCO Biomedical Return Policy
OCO Biomedical enforces a strict policy to ensure patient safety and product traceability. Unlike general ecommerce, you cannot simply return an item because you changed your mind; specific conditions regarding sterility and packaging must be met.
Here is a quick summary of how the policy works by product category:
| Product Category | Return Window | Refund vs. Exchange | Key Condition |
|---|---|---|---|
| Surgical Kits | 30 Days | Refund or Credit | Must be unused and not autoclaved. |
| Implants | 1 Year (Max) | Refund (0-60 days) Exchange (61 days-1 year) |
Requires Implant Incident Report (IIR). |
| Regenerative Materials | No Returns | None | Final Sale. No exceptions. |
Key Policy Highlights:
- Documentation is mandatory: You must provide the original invoice and purchase date.
- Medical Safety: Seals must be intact.
- Shipping: Shipping costs are generally non-refundable and are deducted from refunds.
Return Window & Eligibility
The return window at OCO Biomedical depends entirely on what you bought. It is crucial to check the date on your invoice immediately.
1. Surgical Kits
- Timeframe: You have 30 days from the purchase date to return surgical kits.
- Condition: The kit must be completely unused. If the kit has been autoclaved (sterilized), it is no longer eligible for return or credit.
- Packaging: Must be in the original packaging with seals intact.
2. Implants
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Timeframe: Implants have a longer window but stricter rules. You have up to 1 year to return or exchange them.
- 0–60 Days: Eligible for a refund to the original payment method.
- 61 Days – 1 Year: Eligible for exchange only. No refunds are issued after 60 days.
- One-Time Rule: Products can only be exchanged once.
- Condition: Must be in original packaging with seals intact.
3. Regenerative Materials
- Timeframe: None.
- Eligibility: These items are Final Sale. Due to the nature of these biological or synthetic materials, OCO Biomedical does not accept returns, credits, or exchanges for them under any circumstances.
How to Return Items to OCO Biomedical
Since OCO Biomedical is a supplier for dental professionals, there are no "in-store" returns at retail locations. All returns must be handled via mail with precise attention to detail.
Step-by-Step Mail-In Return Process
Follow these steps to ensure your return is not rejected:
- Gather Documentation: Locate your original invoice number and proof of purchase date.
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Complete Required Forms:
- For implants, you must fill out a Product Incident Report (PIR) or Implant Incident Report (IIR).
- You will need to record lot numbers and catalog numbers.
- For failed implants, x-rays must be included with the report.
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Prepare the Package:
- Use a secure, padded box or envelope.
- Ensure the product is protected from damage during transit.
- If returning a failed implant, it must be returned uncleansed (do not sterilize it yourself) and mailed within 30 days of removal.
-
Label the Package:
- Address the package to OCO Biomedical.
- Clearly write "Attention: Returns" on the outside of the box.
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Ship the Item:
- Send the package via a trackable shipping method (UPS, FedEx, or USPS).
- Note: The customer is responsible for shipping costs.
Digital & Online Returns
Currently, OCO Biomedical does not offer an automated "click-to-print" label system like consumer fashion retailers. You must manually prepare your shipment and ensure all clinical paperwork is physical and included in the box.
Refund Methods & Processing Time
When you return an item to OCO Biomedical, the refund method depends heavily on when you return it.
-
Returns within 0–60 Days:
- You will receive a refund to your original form of payment.
- Shipping costs are deducted from the total refund amount.
-
Returns after 60 Days:
- No cash refunds are issued.
- You are only eligible for a product exchange.
-
Processing Time:
- While specific processing days are not listed, standard medical industry returns typically take 2–4 weeks to process once the facility receives and inspects the sterile condition of the goods.
Tip: If you are looking for information on retail returns, you might find our guides on the Ross Dress for Less return policy or Depop return policy helpful for comparing consumer versus medical return standards.
Exchange Policy
The exchange policy is primarily designed for dental implants.
- Eligibility: Implants can be exchanged up to 1 year from the date of purchase.
- Limit: There is a cap of five (5) implant replacements per year for clinical warranties.
- Promotional Kits: If you bought implants as part of a "kit promotion," they are eligible for exchange only (no cash refunds), regardless of when you return them.
- Procedure: Exchanges require the same strict documentation (IIR form) as refunds.
Non-returnable or Restricted Items
To avoid having your return package sent back to you, be aware of these non-returnable categories:
- Regenerative Materials: Bone grafts, membranes, and similar products are 100% final sale.
- Autoclaved Instruments: Any surgical kit or tool that has been sterilized or autoclaved cannot be returned.
- Expired Returns: Implants returned after 1 year are not accepted.
- Used Items: Any product not in "new and saleable condition" (unless it is a warranty claim for a failed implant).
Fees, Deductions & Exceptions
- Shipping Fees: The original shipping cost is non-refundable. If you receive a refund, the cost of shipping will be deducted from it.
- Return Shipping: You are responsible for paying the postage to send items back to OCO Biomedical.
- Restocking Fee: The policy does not explicitly list a percentage-based restocking fee, but deductions for shipping and handling apply.
- Warranty Limits: The warranty covers the cost of the implant only. It does not cover professional fees, surgical costs, or other associated clinical expenses.
Holiday & Extended Return Policies
Unlike consumer stores that offer extended holiday windows (like the Micas return policy guide), OCO Biomedical operates on a strict medical calendar.
- No Holiday Extensions: The 30-day (kits) and 1-year (implants) windows apply year-round, regardless of holidays or fiscal year-ends.
- Clinical Consistency: Deadlines are enforced based on the invoice date to ensure product tracking and safety.
Customer Support & Contact Information
If you are unsure if your product is eligible for return, or if you need to request an Implant Incident Report form, contact OCO Biomedical directly before shipping.
- Toll-Free Phone: 800-228-0477
- Direct Phone: 505-293-0025
- Mailing Address: Ensure your package is marked "Attention: Returns".
- Support Hours: Standard business hours (Mountain Time).
FAQ Section
Can I return items to OCO Biomedical without a receipt?
No. You must provide the original invoice number and proof of purchase date. Because these are regulated medical devices, OCO Biomedical must trace every product back to the specific sale to process a return or exchange.
How long do I have to return a surgical kit?
You have a strict 30-day return window for surgical kits. The kit must be unused and cannot have been autoclaved. If you miss this window, the return will likely be denied.
Can I return regenerative materials?
No. All regenerative materials (such as bone grafts) are final sale. OCO Biomedical does not accept returns, exchanges, or offer credits for these items due to temperature and sterility control requirements.
Does OCO Biomedical charge a restocking fee?
The policy does not explicitly state a restocking fee percentage, but it does confirm that shipping costs are deducted from your refund. Additionally, you are responsible for the cost of shipping the item back.
What is the warranty on dental implants?
OCO Biomedical offers a 2-year clinical warranty on implants. However, this covers the replacement of the implant itself, not the professional fees associated with the surgery. You must submit an Implant Incident Report (IIR) and x-rays to qualify.
How do I return a failed implant?
Failed implants must be returned uncleansed (do not clean or sterilize them) within 30 days of removal. You must include the IIR form, lot numbers, and pre/post-operative x-rays.
Can I get a refund after 6 months?
No. Refunds are only issued for returns made within 0–60 days. If you return an implant between 60 days and 1 year, you are eligible for an exchange only.
How many implants can I exchange per year?
The policy limits exchanges/replacements to five (5) per year per clinical customer under the warranty program.
Disclaimer: Return policies may change at any time and can vary by region. Always confirm details on the official OCO Biomedical website or with your sales representative. Information verified December 2025.
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