prAna Return Policy (2025 Update)
Buying activewear online can sometimes be a guessing game with sizing and fit. If your new yoga pants or climbing gear aren't perfect, you need a stress-free way to send them back.
This guide breaks down the prAna return policy so you know exactly how to get your money back or find the right size. Whether you bought your items online or in a store, we cover the return window, eligibility rules, and what to do if you lost your receipt.
Note: This information is verified as of late 2025. Policies can change, so we always recommend checking the official site for the absolute latest updates.
Overview of prAna Return Policy
prAna offers a customer-friendly policy that gives you ample time to decide if you love your gear. The most important rule to remember is that items must be returned in "sellable condition"-meaning unworn and with tags attached.
| Topic | Details |
|---|---|
| Return Window | 60 days for a full refund. |
| After 60 Days | Returns accepted for store credit only. |
| Condition | Unworn, unwashed, original tags attached. |
| Proof of Purchase | Receipt or packing slip required for refund. |
| Return Methods | In-store or Mail-in (for online orders). |
| Non-Returnable | Final sale items, 3rd party purchases. |
| Exchanges | Must return and reorder (free shipping on exchanges). |
Return Window & Eligibility
To get a full refund to your original payment method, timing is everything.
Standard Return Window
You have 60 days from the date of purchase (or shipping date for online orders) to start your return. If you return an item within this window, you qualify for a full refund.
If you miss the 60-day mark, don't worry. prAna generally accepts returns after 60 days, but you will receive a merchandise credit instead of cash back. This credit will be for the original selling price if you have a receipt.
Eligibility Checklist
For your return to be approved, your items must meet these standards:
- Condition: Items must be unused, unworn, and unwashed.
- Tags: Original tags must be attached and unaltered.
- Cleanliness: If you wore it, please wash it (especially for California hygiene laws), though generally, worn items are not returnable unless defective.
- Purchase Location: You can only return items purchased directly from prAna.com or a prAna retail store.
Warning regarding 3rd Party Dealers: If you bought prAna gear from REI, Amazon, or a local outfitter, you cannot return it to prAna directly. You must follow the return policy of the store where you bought the item. For example, check the Eagle Eye Outfitters return policy or Fit2Run return policy if you purchased from similar retailers.
How to Return Items to prAna
Returning items is straightforward, whether you prefer going to a store or mailing a package.
Option 1: In-Store Returns
If you live near a prAna retail location, this is the fastest way to get your refund.
- Locate your nearest prAna store.
- Bring the item (unworn/with tags).
- Bring your original receipt or packing slip.
- The associate will process your refund method immediately.
Option 2: Online Returns (Mail-In)
For online orders, you will use the digital returns portal.
- Visit the Portal: Go to the Returns page on prAna.com.
- Find Your Order: Enter your order number and email address.
- Select Items: Choose the items you want to return and the reason why.
- Print Label: Generate your prepaid shipping label and packing slip.
- Pack It: Place items and the packing slip in a box.
- Ship It: Attach the label to the outside and drop it off at the carrier indicated (usually UPS or USPS).
Tip: Keep your drop-off receipt until you see the refund in your account. This is your proof of return.
Refund Methods & Processing Time
Once you mail your return, it takes some time to get your money back.
- Processing Time: It typically takes 7–10 business days for prAna to receive and inspect your return.
- Bank Posting: After prAna issues the refund, your bank may take an additional 3–5 business days to show the funds in your account.
Refunds Without a Receipt
If you do not have proof of purchase, prAna may still help you, but options are limited.
- You will likely receive store credit rather than a refund.
- The credit value will be the item's lowest selling price.
- You will be required to show a valid ID for verification.
Exchange Policy
prAna does not offer direct "swaps" where you send an item back and wait for a new one to arrive automatically. Instead, they use a "Return and Reorder" process.
How to Exchange:
- Start a return for the item you don't want.
- Place a brand-new order for the correct size or color immediately on the website.
- prAna often provides free return shipping if you are making an exchange/reorder.
This method ensures you get your new gear faster without waiting for the warehouse to process the return first. This is similar to the Rhone return policy, which prioritizes speed for exchanges.
Non-returnable or Restricted Items
Not everything can be sent back. Avoid trying to return these items:
- Final Sale Items: If an item is marked "Final Sale," it is yours to keep.
- Worn or Damaged Gear: Items showing signs of wear, misuse, or neglect (not due to manufacturing defects).
- Altered Items: If you cut the tags or altered the fabric.
- Third-Party Purchases: Items bought at other stores or second-hand shops.
Fees, Deductions & Exceptions
- Restocking Fee: prAna does not currently charge a restocking fee.
-
Return Shipping:
- If you are returning for a refund, the cost of the prepaid label may be deducted from your refund (policies vary, but this is standard for many retailers).
- If you are exchanging (reordering), prAna typically covers the return shipping cost.
- Original Shipping: Any shipping fees you paid to have the order sent to you are non-refundable.
Holiday & Extended Return Policies
As of our research for 2025, prAna does not list a specific "Holiday Return Policy" extension (like returning January items bought in November).
The standard 60-day return window applies year-round. This is actually quite generous compared to the standard 30 days offered by many competitors, covering most holiday gifting needs.
Customer Support & Contact Information
If you have a complicated return or a defective item, reach out to prAna customer support directly.
- Phone: 866-915-6457
- Online: Use the "Contact Us" form on their website.
- Returns Portal: Visit prAna.com/returns to start a claim.
Frequently Asked Questions
Can I return items to prAna without a receipt?
Yes, but you will not get a cash refund. Returns without a receipt are typically eligible for store credit at the item's lowest selling price. You will need to provide a valid ID.
How long does a refund from prAna take?
Once prAna receives your package, it takes about 7–10 business days to process. Depending on your credit card company, it may take a few more days to appear on your statement.
Can I return worn items to prAna?
Generally, no. Items must be unworn and unwashed with tags attached. However, if an item is defective or failed prematurely, you should contact customer service to discuss a warranty claim.
Does prAna offer free return shipping?
Free return shipping is usually provided if you are making an exchange (reordering). For standard refunds, return shipping costs may be the responsibility of the customer or deducted from the refund.
Can I return online orders to a prAna store?
Yes! If you have a prAna retail store nearby, you can return online orders there for free. Bring your packing slip or order confirmation email.
What is the return window for prAna?
You have 60 days from the purchase date for a full refund. Returns made after 60 days are eligible for merchandise credit only.
Can I return prAna items bought at REI or Amazon?
No. You must return those items to the store where you bought them. prAna cannot process returns for third-party retailers.
Is there a restocking fee?
No, prAna does not charge a restocking fee for returns.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official prAna website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest prAna return policy updates and check our other guides before your next purchase.
