Runnings Return Policy: 60-Day Window & Complete How-To Guide (2026)
If you have ever tried to find clear return instructions on the Runnings website, you know it can be frustrating. The information is often scattered across different pages, leaving shoppers unsure about fees or timelines. Whether you bought a pair of boots that don't fit or farm equipment that isn't right for the job, understanding the Runnings return policy is essential to getting your money back.
This guide breaks down everything you need to know. Runnings generally offers a 60-day return window for most items, but there are specific rules regarding receipts, item condition, and return shipping fees.
Note: This guide is based on the most current policy data available as of late 2025. Policies can vary by store manager discretion.
Overview of Runnings Return Policy
Below is a quick summary of the rules you need to follow to ensure a successful return.
| Topic | Details |
|---|---|
| Return Window | 60 days from the date of purchase. |
| Receipt Required? | Yes, a receipt or order confirmation is required. |
| Item Condition | Must be unused, in original packaging, with tags attached. |
| Return Methods | In-store (free) or Mail-in (customer pays shipping). |
| Refund Method | Original payment method (e.g., credit card, PayPal). |
| Restocking Fees | None generally, but return shipping is deducted for mail returns. |
| Non-Returnable | Clearance, used items, gift cards, hazardous materials. |
Return Window & Eligibility
To qualify for a refund or exchange, you must act within the time limits set by the store. Missing these deadlines often results in a denied return or, at best, store credit.
1. The 60-Day Standard Window
Runnings provides a 60-day return window starting from the day you purchased the item. This applies to both in-store purchases and orders shipped to your home.
- In-Store: The clock starts on the date printed on your receipt.
- Online: The clock starts on the purchase date (not the delivery date), so inspect your items immediately upon arrival.
2. Condition Requirements
Your return will only be accepted if the item is in original manufacturer's condition. This means:
- The item must be unused and unworn.
- All original packaging, manuals, and accessories must be included.
- Clothing must have the original hang tags attached.
3. Proof of Purchase
You generally cannot complete a return without proof of purchase.
- In-Store: Keep your paper receipt.
- Online: You will need your Order Number or a copy of your email confirmation.
4. Special Case: Batteries
Runnings has a specific policy for lead-acid battery returns. You have 30 days to bring in an old battery for a core deposit refund. They also accept up to 5 batteries for recycling free of charge; quantities over 5 may incur a disposal fee.
How to Return Items to Runnings
You have two main options for returning items: visiting a physical store or shipping the item back. Returning in-store is always the cheaper and faster option.
Option 1: In-Store Returns (Free & Fastest)
This is the best method to avoid shipping fees and get your money back quickly.
- Locate a Store: Find your nearest location using the official Runnings store locator.
- Prepare the Item: Ensure the product is in its original box with all tags.
- Bring Proof: Carry your physical receipt or print your online order confirmation.
- Visit Customer Service: Go to the service desk. The associate will inspect the item.
- Get Refunded: If approved, the refund is issued to your original payment method immediately (though it may take a few days to appear on your bank statement).
Option 2: Online / Mail-In Returns
Returning via mail is more complex because Runnings does not offer an automated "click-and-print" portal for all users. You often need to contact support first.
-
Contact Support: Before shipping anything, you must obtain a Return Merchandise Authorization (RMA) number.
- Email: support@runnings.com
- Phone: 1-844-RUN-1947
- Pack the Item: Place the unused item in a sturdy shipping box.
- Include Documentation: Put a copy of your packing slip or order confirmation inside the box. Write the RMA number clearly on the outside of the box.
-
Ship It: Take the package to a carrier (UPS, FedEx, USPS).
- Warning: You are responsible for the return shipping cost. Runnings does not provide free return labels unless the item is defective or they made an error.
- Wait for Processing: Once the warehouse receives your return, it takes roughly 10β21 days to inspect the item and issue your refund.
Refund Methods & Processing Time
Understanding how and when you get your money back can reduce anxiety.
Refund Methods
- Original Payment: Refunds strictly go back to the card or account used to buy the item (Visa, MasterCard, PayPal, etc.).
- Gift Refunds: If you return a gift, the refund usually goes to the giver's credit card. To avoid this, ask for an in-store exchange or store credit if returning in person.
Processing Timeline
- In-Store: The refund is initiated instantly. Your bank may take 3β5 business days to show the funds.
- Mail-In: This process is slower. Allow 5β7 days for shipping, plus 5β7 days for warehouse inspection, and another 2β3 days for the bank to post the credit. Total time: 2β3 weeks.
Exchange Policy
The exchange policy follows the same 60-day rule as refunds.
- In-Store Exchanges: This is the easiest way. Bring the item and receipt, grab the new size or color, and the cashier will swap them out. If the new item costs more, you pay the difference.
- Online Exchanges: Direct exchanges via mail are difficult. It is usually faster to return the unwanted item for a refund and place a brand-new order for the correct item.
Non-Returnable or Restricted Items
Not everything can be returned. Runnings enforces standard retail exclusions to protect safety and inventory quality.
- Clearance Items: Products marked as "Final Sale" or clearance often cannot be returned.
- Used or Worn Items: If you wore boots outside or used a tool, it is no longer returnable.
- Gas-Powered Equipment: Once you put gas or oil in equipment (like mowers or chainsaws), it usually cannot be returned due to hazardous shipping regulations. You may need to visit an authorized service center instead.
- Gift Cards: These are non-refundable.
Fees, Deductions & Exceptions
Runnings is reasonable with fees, but the shipping deduction catches many online shoppers by surprise.
1. Return Shipping Fees
If you return an item by mail because you changed your mind (e.g., wrong size, didn't like the color), the cost of shipping is deducted from your refund. Alternatively, you may have to pay the carrier directly at the post office.
2. Original Shipping Charges
The money you paid to have the item shipped to you originally is non-refundable. If you bought a $50 item with $10 shipping, you will only be refunded $50.
3. Defective Items
If the item arrived damaged or Runnings sent the wrong product, they will waive the shipping fees. You must contact customer support immediately to report this and get a prepaid label.
Holiday & Extended Return Policies
Many retailers offer extended returns during the Christmas season (e.g., items bought in November can be returned until January 31).
Currently, Runnings does not have a confirmed extended holiday return policy. If you are buying gifts in November or December, assume the standard 60-day return window applies unless a store associate tells you otherwise. This means a gift bought on November 1st must be returned by roughly December 31st.
Customer Support & Contact Information
If you have a complicated return, a lost receipt, or a damaged item, contact Runnings directly before going to the store.
- Phone: 1-844-RUN-1947
- Email: support@runnings.com
- Hours: Monday β Friday, 8:00 AM β 5:00 PM CST
- Store Locator: Find your local store for specific hours.
Runnings Return Policy FAQ
Can I return items to Runnings without a receipt?
Officially, Runnings requires a receipt for all returns. However, if you visit a store, a manager might be able to look up your purchase using your credit card or phone number. If they cannot find proof of purchase, they may deny the return or offer an exchange for the item's current lowest selling price.
How long does a refund from Runnings take?
For in-store returns, the funds usually appear in 3β5 business days. For mail-in returns, the entire process (shipping + inspection + bank processing) takes approximately 10β21 days.
Can I return online orders in-store at Runnings?
Yes. This is highly recommended. You can return an item bought at Runnings.com to any physical Runnings location. It saves you the cost of return shipping and gets you a refund faster.
What items are non-returnable at Runnings?
You generally cannot return clearance items, gift cards, firearms, ammunition, or gas-powered equipment that has been fueled. Items must be in original condition with packaging.
Does Runnings charge a restocking fee?
Runnings does not typically charge a restocking fee for standard items. However, if you return an item via mail, the cost of shipping will be deducted from your total refund amount.
How do I return a damaged or wrong item?
Do not just ship it back! Contact customer support at 1-844-RUN-1947 immediately. They will provide instructions and likely cover the shipping costs since the error was theirs.
Can I return a gift to Runnings?
Yes, you can return a gift. If you have the gift receipt, you can get store credit or an exchange. If you do not have a receipt, the return is subject to manager approval and will likely be for an exchange only.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Runnings website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Runnings return policy updates and check our other guides for Ace Hardware returns, Nike online returns, and Ross Dress for Less before your next purchase.
