Arula Return Policy 2026 Closed Guide

Arula Return Policy (2026 Update: Closed – What Now?)

Introduction

Finding current information on the Arula return policy can be confusing. Since Arula officially closed its operations in June 2025, you cannot simply walk into a store to return an item anymore. However, if you have a recent order or are dealing with a legacy claim, you need to know if you can still get your money back.

This guide explains what happened to the store, how the return window works for any final orders, and what steps you need to take to process a return through the remaining online channels. We also cover fees, refund timelines, and where to shop for similar styles now that Arula is gone.

Note: This information is based on the final policy terms from the 2025 closure and is verified as of early 2026.

Arula Status Post-2025 Closure – Are Returns Still Possible?

The short answer is: It is very difficult, but depend on when you bought your item.

Arula, along with its physical locations, shut down operations in June 2025 due to financial challenges. The brand was owned by Altar’d State and focused on sizes 10–24.

• If you bought an item recently: Returns are only accepted if the online returns portal is still active for your specific order number.
• If you have an older item: The standard return window has likely passed, and customer support channels are limited.

There are no announced extensions for the closure. If you have an item that is still within the 30-day limit from when you received it, you must act immediately.

Legacy Arula Return Policy Breakdown

If you are still within the allowable timeframe to make a return, the rules follow the policy that was in place before the store closed.

Quick Policy Overview

Eligibility Requirements

To qualify for a refund, your items must meet strict standards. Because the business is winding down, they are likely to inspect returns very closely.

• Condition: Items must be in new, resellable condition.
• Tags: All original tags must be attached.
• Hygiene: Items with deodorant stains, makeup marks, or strong odors (smoke, perfume) will be rejected.
• Proof: You must have your Order Number and the email address used to place the order.

Warning: If you send back an item that is damaged or worn, you will likely not get a refund, and they will not ship the item back to you.

How to Return Items to Arula (Post-Closure Steps)

Since physical stores are no longer an option, all returns must be handled digitally. Follow these steps carefully to see if your order is still eligible.

Step 1: Access the Portal

Go to the legacy return portal (often linked through Altar’d State or the remaining Aurola US returns center). You will need your:

• Order Number
• Email Address

Step 2: Select Your Items

If the system recognizes your order and it is within the return window, you will be able to select the items you want to send back. You will be asked to select a reason for the return (e.g., sizing issue, arrived damaged).

Step 3: Print the Label

Once approved, the system will generate a shipping label.

• Note: The cost of this label is usually deducted from your refund amount.
• Print the label and attach it securely to your package.

Step 4: Ship and Track

Drop the package off at the carrier listed on the label (usually USPS or UPS). Keep your tracking receipt. This is your only proof that you sent the item back.

What if the Portal Doesn't Work?

If you cannot access the portal, it likely means the return period has expired or the system has been fully disabled. In this case, you can try contacting the parent company, Altar’d State, but support for Arula-specific issues is very limited.

Refund Methods & Processing Time

Once you mail your return, patience is key. Processing times may be slower due to the shutdown.

• Refund Method: Funds go back to your original payment method (Credit Card, PayPal, etc.).
• Processing Time: It typically takes 3–7 business days after the warehouse receives your return to inspect it.
• Bank Posting: After Arula releases the funds, your bank may take another 3–5 days to show the money in your account.

Deductions

• Return Shipping: The cost of the shipping label (often around $8.95) is not refundable.
• Original Shipping: The shipping cost you paid to get the item delivered to you is also non-refundable.

Non-returnable Items

Even before the closure, certain items were never eligible for returns. These rules are strictly enforced now.

• Final Sale: Items marked with a discount of 30% or more were often considered Final Sale.
• Damaged Items: Anything worn, altered, or washed.
• Intimates: Bodysuits or intimates with the hygienic liner removed.
• Gift Cards: Non-refundable.

If you attempt to return these items, the refund method will be blocked, and you will lose both the item and your money.

Common Customer Issues & Complaints

Shoppers dealing with Arula returns during this transition have reported several issues:

1. Sizing Inconsistencies: Many customers returned items because the fit was off, only to have the return denied or delayed.
2. Portal Errors: Users often find the return portal does not recognize their order number.
3. Lack of Support: Emails to support often go unanswered or receive generic automated replies.

Tip: If you have a valid claim and cannot get a response, you may need to file a dispute with your credit card company or PayPal, providing your tracking number as proof of return.

Arula Alternatives for Plus-Size Shoppers

Now that Arula is gone, you might be looking for new places to shop for trendy plus-size clothing (sizes 10–24). Here is how other brands compare regarding returns.

Customer Support & Contact Information

Since the brand has ceased operations, traditional support lines (phone) are not active. Your best bet is digital communication.

• Email: Try hello@aurolaus.com or contact Altar’d State support.
• Hours: Response times are slow; expect 48 hours or more.
• Best Practice: Always include your Order Number in the subject line.

If you have a customer support issue that isn't resolved via email, try reaching out to the parent company, Altar’d State, on their social media channels for visibility.

Frequently Asked Questions

Can I return items to Arula after the 2025 closure?

It is possible but difficult. You can only return items if you are still within the return window (typically 30 days from receipt) and the online portal is still active for your order.

Can I return items without a receipt?

No. Because stores are closed and you must use an online portal, you cannot do a no-receipt return. You strictly need your order number and email address to generate a label.

Does Arula charge for return shipping?

Yes. You are responsible for the return shipping costs. This amount is usually deducted from your total refund.

How long does a refund take to process?

Once the warehouse receives your package, processing time is usually 3 to 7 business days. However, due to the closure, some delays may occur.

Can I exchange an item instead of getting a refund?

Exchanges are likely unavailable now that stock is not being replenished. A refund to your original payment method is the standard option.

What if my item arrived damaged?

You must report this immediately (within 7 days). Take photos of the damage and the packaging before you attempt to return it.

Where can I shop now that Arula is closed?

Arula was owned by Altar’d State. You can check Altar’d State for similar vibes, or try brands like AS Revival, Torrid, or the alternatives listed in the table above.

What items are non-returnable?

Any item marked as Final Sale (usually 30% off or more), items without tags, or items that show signs of wear or odors are non-returnable items.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Arula or Altar'd State website. Information verified December 2025.

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