En Route Return Policy (2025 Update)
Introduction
Buying jewelry online can be tricky. Sometimes the style isn't quite what you expected, or the fit isn't perfect. If you are looking to make a return, knowing the En Route return policy is the first step to getting your money back quickly.
This guide covers everything you need to know about returning items to En Route Jewelry. We will walk you through the return window, how to get your prepaid shipping label, and when you can expect your refund. Whether you need to exchange a ring or return a necklace, we have simplified the process for you.
Note: This guide specifically covers the return policy for En Route Jewelry. Policies for other brands with similar names (like En Route Run or Luggage) may differ.
Overview of En Route Return Policy
Below is a quick summary of the most important rules for En Route Jewelry returns.
| Topic | Details |
|---|---|
| Return Window | 30 days from delivery (100 days for defects) |
| Eligible Items | Unworn, original condition, tags attached |
| Return Methods | Mail-in only (Authorization required via email) |
| Refund Methods | Original payment method or Gift Card |
| Return Shipping | Free for U.S. customers; International pays fees |
| Restocking Fees | None stated for standard jewelry returns |
| Processing Time | 10–15 business days total |
Return Window & Eligibility
To ensure your return is accepted, you must act within the specific timeframes provided by the company.
Standard Return Window
You have a return window of 30 days starting from the date your order was delivered. This applies to standard returns for reasons like changing your mind or fit issues.
Defective Item Window
If you receive a piece of jewelry that is broken or defective, En Route Jewelry offers an extended protection period. You can return these items within 100 days of delivery.
Eligibility Requirements
For your return to be approved, items must meet these conditions:
- Condition: Items must be in original, unused condition.
- Packaging: All tags and original packaging must be intact.
- Jewelry Sets: You cannot return individual items from a set. The entire set must be returned together.
- Proof: You generally need your order number to initiate the process.
If you return items that are damaged, worn, or missing packaging, they may be rejected and sent back to you.
Tip: If your item arrived damaged, take photos immediately. This helps if you need to prove the damage wasn't caused by you.
How to Return Items to En Route Jewelry
En Route Jewelry operates online, so all returns are handled via mail. You cannot return these items to third-party physical stores.
Step-by-Step Return Process
Follow these steps to complete your return smoothly:
- Contact Customer Support: Unlike some automated systems, you must email customer@enroutejewelry.com to request a return. Include your order number in the subject line.
- Wait for Authorization: Do not ship your item back until you receive a reply approving the return. Unauthorized returns may not be accepted.
- Pack Your Items: Place the jewelry securely in its original packaging. Ensure it is protected so it doesn't get damaged in transit.
-
Attach the Label (U.S. Only):
- Domestic: Print the prepaid return label provided by support and tape it to your package.
- International: You will need to address the package and pay for shipping at your local post office.
- Ship the Package: Drop off the package with the carrier specified on your label.
- Track Your Return: Keep your tracking receipt until you see the refund method has been processed.
Refund Methods & Processing Time
Once you mail your return, it takes some time for the money to appear back in your account.
- Refund Options: You can choose to receive a refund to your original payment method or as a store gift card.
- Warehouse Processing: It takes approximately 10-15 business days for the En Route team to receive and process your return at their warehouse.
- Bank Processing: After the warehouse approves the return, allow another 7-10 days for the funds to post to your bank account.
You will receive an email confirmation once the refund has been issued. Note that original shipping fees are usually non-refundable.
Exchange Policy
If you love the style but need a different size, you can request an exchange.
- Timeline: Exchanges must be initiated within the standard 30-day window.
- Process: Follow the same steps as a return-email customer support to start the process.
- Cost: U.S. customers typically enjoy free shipping for exchanges, while international customers must cover shipping costs to send the item back.
For comparisons on how other online fashion retailers handle exchanges, you can read our Micas Return Policy Guide.
Non-returnable or Restricted Items
Not everything can be returned. To avoid having your package rejected, check this list of non-returnable items:
- Customized Jewelry: Personalized pieces are final sale unless there was an error made by En Route.
- Damaged Items: Items damaged by the customer (wear and tear) are not eligible.
- Partial Sets: If you bought a ring and earring set, you cannot return just the rings.
- Unauthorized Returns: Items sent back without first emailing customer service.
Fees, Deductions & Exceptions
Understanding the costs involved helps you decide if a return is worth it.
- Return Shipping (U.S.): Free. En Route provides a prepaid label.
- Return Shipping (International): The customer is responsible for all return shipping costs.
- Restocking Fee: There are no restocking fees mentioned for En Route Jewelry returns.
- Original Shipping: The shipping cost you paid when you first bought the item is not refunded.
If you are used to brick-and-mortar stores like Ross Dress for Less, you might be used to free in-store returns. Since En Route is online-only, they offset this inconvenience by offering free mail-in returns for U.S. shoppers.
Holiday & Extended Return Policies
As of 2025, En Route Jewelry adheres to its standard 30-day policy. However, during major holiday seasons (like Christmas), retailers often extend these windows.
- Standard Rule: 30 days from delivery.
- Defects: 100 days.
Note: Always check the website banner during November and December to see if holiday extensions are active.
Customer Support & Contact Information
Since you need authorization to return an item, knowing how to contact support is vital.
- Email: customer@enroutejewelry.com
- Response Time: typically 24–48 hours.
- Best Practice: Include your Order Number and photos (if the item is damaged) in your first email to speed up the process.
Frequently Asked Questions
Can I return items to En Route Jewelry without a receipt?
You generally need your order number to initiate a return since the process starts via email. Search your inbox for your order confirmation to provide proof of purchase. Without this, customer support may not be able to locate your transaction.
How long does a refund from En Route Jewelry take?
The total time is usually between 10 to 15 business days. This includes shipping time, warehouse processing, and the time it takes your bank to post the credit.
Does En Route Jewelry charge a restocking fee?
No, En Route Jewelry does not currently charge a restocking fee for standard returns. However, international customers must pay for their own return shipping.
Can I return a gift to En Route Jewelry?
Yes, but you will likely need the original order number from the person who gave you the gift. You can request the refund be issued as a gift card so the sender isn't notified of the refund.
What if my item arrived damaged?
If your item is defective, you have an extended window of 100 days to return it. Email customer support immediately with photos of the defect.
How do I return international orders?
International customers must email for authorization, but you are responsible for buying your own shipping label and mailing the package back to the address provided by support.
Is the En Route return policy different from Depop?
Yes. En Route is a direct retailer with a set policy. Platforms like Depop have policies that vary by individual seller. En Route guarantees a 30-day window for all customers.
Can I return sale items?
Standard sale items are usually returnable unless marked "Final Sale." Always check the product page for specific restrictions before buying.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official En Route Jewelry website or with customer support. Information verified November 2025.
Found this helpful? Bookmark this page for the latest En Route return policy updates and check our other guides before your next purchase.
