Oliveda Return Policy: Complete 365-Day Guarantee Guide
Buying high-end skincare often feels like a gamble. Will it work for your skin type? Will you see results? Fortunately, the Oliveda return policy (operated by Olive Tree People) offers one of the most generous trial periods in the beauty industry, allowing retail customers up to a year to decide.
However, there are specific rules you need to follow. Unlike some retailers that offer instant cash refunds, Oliveda often issues refunds as vouchers, and the process requires you to log in to your account first. This guide covers everything you need to know about the return window, eligibility requirements, and the step-by-step process to get your money back or exchange a product.
Note: This guide is based on the latest policy information verified in early 2025. Policies may update, so always check your account for the most current details.
Overview of Oliveda Return Policy
The standout feature of Oliveda's policy is the difference between retail customers and consultants. If you are a standard shopper, you have a massive 365-day window. If you are a Waterless Beauty Consultant, your window is much shorter.
| Topic | Retail Customer Details | Consultant Details |
|---|---|---|
| Return Window | 365 days from receipt | 60 days from receipt |
| Exchange Window | 60 days from delivery | 60 days from delivery |
| Return Method | Online initiation (Account) | Online initiation (Account) |
| Refund Method | Product Voucher (Store Credit) | Product Voucher (Store Credit) |
| Condition | Satisfactory condition | Satisfactory condition |
| Processing Time | 7–10 business days | 7–10 business days |
Return Window & Eligibility
Understanding the timing is crucial for a successful return. Oliveda is strict about these dates, and uninitiated returns sent after the deadline are generally rejected.
365-Day Window for Retail Customers
If you purchase products for personal use as a retail customer, you have a return window of 365 days from the date you receive your order. This applies to eligible brands including OLIVEDA, LA DOPE, OLIVE ROSE, and OLIVEMUSH. You do not need a specific reason to return an item, but you must initiate the process online.
60-Day Window for Consultants
If you are a "Waterless Beauty Consultant" (a wholesale or affiliate account), your return period is limited to 60 days from receipt. This shorter timeframe reflects the business nature of the account.
Condition Requirements
While the policy is generous with time, Oliveda reserves the right to deny returns if items are not in "satisfactory condition." This generally means:
- Items should not be empty or abused.
- Sets must be returned completely (no partial returns of bundles).
- Items must be purchased directly from the official US site (us.olivetreepeople.com).
How to Return Items to Oliveda
Oliveda does not accept returns that are mailed back without prior notification. You must start the process digitally to generate the correct records.
Option 1: Online Return (With Account)
This is the fastest way to process your online return.
- Log In: Go to the Olive Tree People website and log into your account.
- Go to Orders: Navigate to "My OLIVE TREE PEOPLE" and select "Orders".
- Select Items: Click on the specific order, then click the "Return Items" button.
- Choose Reason: Select the items you want to send back and choose a reason from the dropdown menu (e.g., "Not satisfied").
- Submit: Add any comments if necessary and click "Submit Return."
- Wait for Instructions: You will receive an email confirmation. If you requested an exchange, this email usually contains a prepaid label.
Option 2: Returns Without an Account (Guest/No Receipt)
If you cannot log in or checked out as a guest, you cannot use the self-service portal. Instead:
- Locate your order number from your original confirmation email.
- Contact the Customer Support Team via the "Contact Us" page or Help Center.
- Provide your order number, the item name, and the reason for the return.
- Support will manually guide you through the process.
Tip: Always keep your tracking number when mailing items back. This is your only proof that the package was delivered to their warehouse.
Refund Methods & Processing Time
This is the most important part of the policy to understand: Oliveda typically issues refunds as vouchers, not cash.
The Product Voucher System
When you return an item, Oliveda inspects it. Once approved, they issue a "Product Voucher" via email. This voucher works like store credit and can be used to buy new items on their site.
Refunds to the original refund method (credit card, PayPal) are generally only issued if:
- An exchange product is unavailable or out of stock.
- Specific statutory rights apply (e.g., certain Canadian regulations).
How Long Does it Take?
Once your return package arrives at the facility, allow time for inspection. After approval, the voucher is typically emailed within 7 to 10 business days. If you do not see the email, check your spam folder before contacting customer support.
Exchange Policy
If you want to swap a product (e.g., a serum that didn't work for a different cream), you must act faster than the standard return window.
- Timeline: You have 60 days from delivery to initiate an exchange.
- Cost: Oliveda usually provides a prepaid shipping label for exchanges, making the return shipping free for you.
- Process: Select "Exchange" as your reason in the online portal. Once your return is received, you will get a voucher to purchase the new item.
Non-returnable or Restricted Items
Even with a 365-day guarantee, some items are non-returnable items. Your return may be rejected if:
- The return was not initiated online before shipping.
- The item is not part of the eligible brands (OLIVEDA, LA DOPE, OLIVE ROSE, OLIVEMUSH).
- The product is in poor condition (e.g., empty bottles or damaged by the user).
- You are returning only part of a bundle or set (you must return the whole set).
- The item was bought from a third-party retailer (like a salon or unauthorized Amazon seller).
Fees and Shipping Costs
Unexpected fees can be frustrating. Here is what you need to know about costs associated with Oliveda returns:
- Restocking Fees: Oliveda does not list a specific restocking fee in their general policy.
- Exchange Shipping: Typically free. They provide a prepaid label.
- Refund Shipping: If you are returning for a refund (voucher) rather than an exchange, you may be responsible for the shipping cost. Contact support to see if they will provide a label, but be prepared to pay for postage if it's a standard return.
Holiday & Extended Return Policies
Many stores offer special "Holiday Return Policies" for items bought in December. Because Oliveda already offers a 365-day return policy for retail customers, a specific holiday return policy is unnecessary. If you buy a gift in December 2025, the recipient technically has until December 2026 to return it, provided they can verify the order details.
Customer Support & Contact Information
If you have issues with a broken bottle, a missing package, or trouble logging in, you will need to reach out to the Olive Tree People team.
- Method: Submit a request via the "Contact Us" form on the website or use the Help Center.
- Required Info: Have your Order Number and the email address used for the purchase ready.
- Response Time: Typical response times are 1–2 business days.
Frequently Asked Questions
Can I return items to Oliveda without a receipt?
Yes, because Oliveda is an online-only retailer, your "receipt" is your digital order history. As long as you can log into your account or provide your order number to customer support, you do not need a paper receipt to process a return.
How long does a refund from Oliveda take?
Once Oliveda receives your return package, processing typically takes 7 to 10 business days. The refund is usually issued as a product voucher sent to your email address.
Does Oliveda offer free return shipping?
Oliveda generally provides free prepaid shipping labels for exchanges. For standard returns where you want a refund voucher, you may have to pay for shipping unless the item is defective or damaged.
Can I return opened or used products?
Yes, Oliveda allows you to return items within 365 days even if they have been opened, as long as they are in "satisfactory condition." This allows you to try the product to see if it works for your skin.
What if I received a damaged item?
If your order arrives damaged, do not start a standard return. Instead, take photos of the damage immediately and email customer support. They will likely send a replacement or resolve the issue without requiring you to pay for return shipping.
Do I get cash back or store credit?
In most cases, Oliveda issues a product voucher (store credit) for returns. Cash refunds to the original payment method are usually reserved for cases where an exchange is impossible or specific local laws require it.
Can I return a gift?
Yes, but you will need the original order number. Since refunds are issued as vouchers to the email on file, you may need to work with customer support to ensure the voucher is sent to you and not the person who bought the gift.
Disclaimer: Return policies may change at any time and can vary by region. Always confirm details on the official Oliveda / Olive Tree People website. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Oliveda return policy updates and check our Typology Return Policy guide or Kerastase Return Policy guide before your next beauty purchase.
