Repetto Return Policy (2026 Guide: Fees, Deadlines & Steps)
Buying premium ballet flats or dancewear is an investment, and getting the right fit is essential. However, sizing for dance shoes can be tricky. Shoppers often search for the Repetto return policy to avoid unexpected costs like the €5 refund fee or to confirm strict rules about item condition.
Repetto enforces a strict 14-day return window starting from the day you receive your order. To qualify, items must be absolutely new, unworn, and returned in their complete original packaging, including the shoe box and tags.
While exchanges and store credit are often free, requesting a refund to your original payment method comes with a deduction. This guide explains every step of the process, ensuring you know exactly how to handle your return without stress.
We have verified these details for 2026 to help you navigate the process smoothly.
Overview of Repetto Return Policy
Repetto maintains a policy focused on the premium nature of their products. Because ballet shoes and leather goods are delicate, the return conditions are stricter than some mass-market retailers.
Below is a quick summary of the key rules you need to know before starting your return.
| Topic | Details |
|---|---|
| Return Window | 14 calendar days from the date of receipt |
| Item Condition | New, unworn, unwashed, original tags & shoe box included |
| Return Methods | Online via "My Orders" portal, Mail-in, Limited In-store options |
| Refund Fees | €5 fee deducted for original payment refunds |
| Free Options | Exchanges and Store Credit are free of charge |
| Processing Time | Refunds processed within 15 days of receipt |
| Exchanges | Available online (France) and In-Store (Check stock first) |
Return Window & Eligibility
To ensure your return is accepted, you must act quickly and inspect your items immediately upon delivery.
Standard 14-Day Return Window
You have exactly 14 calendar days from the day your package is delivered to register your return. The return window is strict. If you try to return an item after this period, Repetto will not accept it, and you may be stuck with the item.
- Online Orders: The clock starts the day the carrier marks the package as delivered.
- In-Store Pickup: If you ordered online for store pickup, you have 15 days to collect your parcel. If you do not collect it, the order is cancelled and refunded.
Eligibility Checklist
Repetto is famous for high-quality leather and satin. Because these materials mark easily, the "unworn" rule is enforced tightly. Use this checklist before packing your return:
- ✅ Unworn & Unwashed: Items must show zero signs of wear. Do not test shoes on rough surfaces.
- ✅ Original Tags: All hangtags must be attached in their original placement.
- ✅ Complete Packaging: You must return the item with its specific shoe box, protective plastic bags, and any accessories or instruction manuals.
- ✅ Clean Soles: Even a small scuff on the sole of a ballet flat can cause a return denial.
Note: If you return an item that is damaged, worn, or missing its box, Repetto may refuse the return and send the item back to you at your expense.
How to Return Items to Repetto
Repetto encourages customers to use their digital portal to manage returns. The process differs slightly depending on whether you want to mail the item back or visit a boutique.
Online Returns (Mail-In Process)
This is the most common method for returning online orders.
- Log In: Go to the Repetto website and log into your account.
- Access Orders: Navigate to the "My Orders" section.
- Register Return: Select the order you wish to return and click on the return option.
- Select Method: Choose whether you want a refund, store credit, or an exchange (if available in your region).
- Get Your Label: Download the return form and the prepaid return label.
- Pack Carefully: Place the item (in its original shoe box) inside a shipping box. Never stick a label directly on the shoe box. Include the printed return form inside.
- Ship: Attach the prepaid label to the outside of the package and drop it off at the carrier location specified on the label.
In-Store Returns
Returning an online order in a physical store is possible but has limitations.
- Exchanges Only: Generally, stores are better equipped to handle exchanges rather than issuing immediate refunds for online orders.
- Check Stock: Before you go, call the boutique to ensure they accept online returns and have the item you want if you plan to exchange.
- Bring Proof: You will need your order confirmation email or digital invoice.
For more information on how retail returns compare, you can read our guide on the Nike return policy.
Refund Methods & Processing Time
Repetto offers flexible refund options, but the cost to you depends on which method you choose.
Refund to Original Payment
If you want your money back to your credit card or PayPal account, Repetto charges a fee.
- Cost: €5 is deducted from your total refund amount.
- Timing: The refund is processed within 15 days after Repetto receives your return package.
- Notification: You will receive an email confirming the refund has been issued.
Store Credit (E-Credit)
If you plan to buy from Repetto again soon, this is a cost-effective option.
- Cost: Free (No €5 deduction).
- Timing: Usually processed faster than bank refunds once the return is inspected.
- Usage: The credit is added to your account for future online purchases.
Comparison of Refund Costs
| Option | Cost to You | Best For |
|---|---|---|
| Exchange | Free | Wrong size or color |
| Store Credit | Free | Future purchases |
| Cash Refund | €5 Fee | specific item no longer wanted |
Exchange Policy
The exchange policy is the most customer-friendly part of Repetto's system. If the shoe doesn't fit, you don't have to pay extra to get the right size.
- Cost: Exchanges are free. You do not pay the €5 return fee, and Repetto covers the shipping of the new item to you.
- Eligibility: You can exchange for the same item in a different size or color.
- Availability: Online exchanges are standard for orders in France. International exchange availability is rolling out, so check your "My Orders" portal to see if this option is active for your region.
If you are looking for other high-end fashion return policies, check out the Bloomingdale's return policy.
Non-returnable or Restricted Items
Not everything can be sent back. Repetto protects the hygiene and quality of their stock with these exclusions:
- Worn Items: Any shoes with scuffed soles or creased leather.
- Missing Parts: Returns without the original box, dust bags, or tags.
- Personalized Items: Products that have been customized for you are final sale.
- Tights and Undergarments: For hygiene reasons, these cannot be returned if the package has been opened.
If you have a damaged item that you believe is a manufacturing defect, do not use the standard return portal. Instead, contact customer support immediately.
Fees, Deductions & Exceptions
Understanding the fees helps you decide whether to return or keep an item.
- Restocking/Processing Fee: A €5 fee applies to all monetary refunds. This covers the handling and processing of the return.
- Return Shipping: Prepaid labels are generally provided for free (the cost is essentially the €5 deduction mentioned above).
- International Returns: If you are returning from outside the standard shipping zones, shipping costs may vary based on the weight of the parcel. The portal will calculate this for you.
- Uncollected Parcels: If you refuse delivery or fail to collect your package, Repetto reserves the right to choose the refund method, often defaulting to a full refund minus shipping costs.
Holiday & Extended Return Policies
Unlike some retailers that offer extended windows in December, Repetto typically sticks to its standard 14-day return window.
- Post-Holiday Strategy: If you are buying a gift for the holidays, check the date carefully. If you buy in early December, the return window might expire by Christmas.
- Recommendation: If you are unsure about sizing for a gift, consider a gift card or ensure the recipient can try the item on immediately.
For comparison on how other retailers handle holidays, see the Ross Dress for Less return policy.
Customer Support & Contact Information
If you have issues with your return, such as a lost label or a defect, contact Repetto directly.
- Email: service.client@repetto.com (Best for documenting defects with photos).
- Phone: +33 (0) 1 75 85 04 02.
-
Support Hours:
- Monday: 2:00 PM – 5:30 PM (Paris Time)
- Tuesday – Friday: 9:30 AM – 5:30 PM (Paris Time)
- Address: 30, avenue de Messine, 75008 Paris.
Tip: When emailing about a return, include your order number in the subject line for a faster response.
Frequently Asked Questions
Can I return items to Repetto without a receipt?
No. Because returns are processed through your online account ("My Orders"), your digital order record acts as the receipt. If you received a gift, you will need the order details from the original purchaser to process a return.
How long does a refund from Repetto take?
Repetto states that refunds are processed within 15 days of receiving your return package. Once processed, it may take a few additional business days for your bank to reflect the credit.
Does Repetto charge a return fee?
Yes, if you want a monetary refund. A €5 fee is deducted from your refund amount. However, if you choose an exchange or store credit, the return is free.
Can I return online orders in-store at Repetto?
It depends on the location. Most stores allow exchanges for online orders, but they may not be able to issue a direct refund to your card. Always call the specific boutique beforehand to confirm their current capabilities.
What if my Repetto items arrived damaged?
If your item is defective or does not match your order, do not start a standard return. Email customer support at service.client@repetto.com immediately with photos of the damage. They will guide you on how to return it without incurring the €5 fee.
How do I get a return label?
Log into your account on the Repetto website, go to "My Orders," select the item to return, and the system will generate a printable prepaid return label and form for you.
Can I return sale items?
Yes, as long as they are in new condition and returned within the 14-day window. Repetto requires sale items to meet the same strict quality standards as full-priced items.
What happens if I miss the 14-day window?
The online system will block you from creating a return label after 14 days. Repetto is strict about this deadline. If you ship an item back late without approval, they may refuse the package and send it back to you.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Repetto website or with your local store. Information verified December 2025.
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