Black Diamond Return Policy (2026 Guide)
Shopping for outdoor gear or fine jewelry is an investment, and sometimes the item just isn’t right. Whether your climbing harness doesn’t fit or a ring isn’t the style you hoped for, understanding the return policy is essential to getting your money back without stress.
If you are looking for the Black Diamond return policy, it is important to know that there are two very different companies with this name. One sells outdoor equipment (skis, climbing gear), and the other sells fine jewelry. This guide covers the return window, fees, and steps for both, so you know exactly how to handle your return.
Information in this guide is verified as of late 2025 to help you navigate your return in 2026.
Which Black Diamond Are You Returning To?
Before you start, please identify which store you purchased from to ensure you follow the right rules.
| Brand | What They Sell | Return Window | Key Fee |
|---|---|---|---|
| Black Diamond Equipment | Climbing, Skiing, Hiking Gear | 60 Days | Shipping is not refundable |
| Black Diamonds New York | Fine Jewelry (Rings, Chains) | 30 Days | 25% restocking fee (for refunds) |
Overview of Black Diamond Return Policy
Depending on which store you shopped with, the rules for getting a refund vary significantly. Below is a quick breakdown of what to expect.
Black Diamond Equipment (Outdoor Gear)
- Return Window: You have 60 days from the purchase date.
- Condition: Items must be unused, brand new, and have all original hang tags attached.
- Refunds: You get a full refund to your original payment method, minus shipping costs.
- Exchanges: Direct exchanges are not offered. You must return for a refund and buy the new item separately.
Black Diamonds New York (Jewelry)
- Return Window: You have 30 days from the delivery date.
- Condition: Must be unworn, with no scratches or resizing. Original box and gifts must be included.
- Refunds: They primarily offer Store Credit. If you want a cash refund to your card, they charge a 25% restocking fee.
- Exchanges: Treated similarly to returns; store credit is often the easiest path.
Return Window & Eligibility
To have your return approved, you must meet specific timing and condition requirements.
Timing Your Return
- Outdoor Gear: You must start your return within the return window of 60 days from the date of purchase.
- Jewelry: You have 30 days from the day the package arrived at your door. Note that RMA (Return Merchandise Authorization) numbers for jewelry are usually only valid for 7 days after you request them, so move fast.
Condition Requirements
Black Diamond is strict about the condition of returned items.
- Unused Only: Gear cannot show signs of wear. If you wore those climbing shoes at the gym, they likely won't be accepted. Jewelry cannot have scratches or alterations.
- Tags & Packaging: For gear, keep the hang tags on. For jewelry, you must return the specific jewelry box and any promotional gifts sent with the order. If you keep the free gift, its value will be deducted from your refund.
Proof of Purchase
You generally cannot complete a no-receipt return. You will need your order number, email confirmation, or packing slip to prove when and where you bought the item.
How to Return Items to Black Diamond
The process differs slightly depending on the store. Follow the steps below for the specific brand you purchased from.
Online Returns (Black Diamond Equipment)
Black Diamond Equipment does not typically provide a prepaid return label for voluntary returns. You are responsible for shipping.
- Check Eligibility: Make sure your gear is clean, unused, and has tags.
- Pack Your Item: Place the item securely in a box.
- Include Paperwork: Put your packing slip or a note with your Order Number inside the box so the warehouse knows who sent it.
-
Ship It Back: Mail the package to the returns facility. Since addresses can change, verify the current return address on their official "Returns" page or by contacting customer support.
- Tip: Use a shipping method with tracking and insurance.
- Wait for Refund: Once received, the warehouse inspects the gear.
Online Returns (Black Diamonds New York)
For jewelry, you cannot just mail it back; you need authorization first.
- Request an RMA: Log into your account or email support to request a Return Merchandise Authorization (RMA) number.
- Prepare the Package: Place the jewelry in its original box. Include all gifts and accessories.
- Label the Package: Write the RMA number clearly on the outside of the box. Ensure the name on the return label matches the purchaser's name.
-
Ship Within 7 Days: You must mail the item within 7 days of receiving your RMA number.
- Defects: If the item is defective, they may provide a free US return label.
- Standard Return: For change-of-mind, you pay for shipping.
In-Store Returns
Most online orders for these specific brands are handled via mail. If you bought Black Diamond gear at a third-party retailer (like REI or a local climb shop), you must follow that specific store's in-store return policy, not the manufacturer's policy.
Refund Methods & Processing Time
Money matters. Here is how and when you will get paid back.
Refund Methods
- Gear: Refunds go back to your original payment method (Credit Card, PayPal, etc.).
-
Jewelry:
- Store Credit: This is the standard method and is usually for the full amount (minus shipping).
- Original Payment: If you prefer cash back to your card, a restocking fee applies.
Processing Time
- Gear: Returns are typically processed within 7-10 business days after the warehouse receives your package. During holidays, this may take longer.
- Jewelry: Processing times are not explicitly stated but generally occur a few days after inspection.
- Bank Posting: Once Black Diamond releases the funds, it may take your bank an additional 3-5 business days to show the credit on your statement.
Exchange Policy
Neither brand offers a traditional "direct exchange" where you swap Item A for Item B in the mail.
- The Process: The standard exchange policy is to return your unwanted item for a refund (or store credit) and simply place a new order for the correct size or color immediately.
- Why do this? This ensures the new item doesn't go out of stock while your return is in transit.
If you are looking for information on other outdoor brands, check out our Prana return policy or Chaco return policy guides.
Non-returnable or Restricted Items
Some items cannot be returned to either store.
- Used Gear: If you have used the equipment outdoors, it is considered used and cannot be returned for a refund (unless it is a warranty issue).
- Safety Equipment: Some retailers have strict rules on climbing safety gear (like load-bearing hardware) once it leaves the store. Check your specific packing slip for restrictions.
- Modified Jewelry: If you had a ring resized or engraved by a third party, it is non-returnable.
- Missing Items: Jewelry returns missing the original box or promotional gifts will be rejected or have fees deducted.
- Final Sale: Any item marked "Final Sale" at the time of purchase is yours to keep.
Fees, Deductions & Exceptions
Be aware of these potential costs before you ship your package.
-
Return Shipping:
- Gear: You usually pay for return shipping.
- Jewelry: You pay for shipping unless the item is defective.
-
Restocking Fee:
- Gear: Typically no restocking fee, but a small handling fee may be deducted.
- Jewelry: A 25% restocking fee applies if you want a refund to your original payment method instead of store credit.
- Original Shipping: The cost you paid to have the item sent to you is non-refundable.
If you are a golfer looking for easier return terms, you might want to compare this with the Callaway return policy.
Holiday & Extended Return Policies
Many retailers offer a holiday return policy that extends the return window for gifts bought in November and December.
- Black Diamond Equipment: Historically, they have not widely advertised a specific holiday extension. However, it is always worth checking the banner on their website during the holiday season.
- Recommendation: If buying a gift early, confirm the policy with customer service to ensure the recipient has time to try it on.
Customer Support & Contact Information
If you have a problem with your order, contact the correct support team immediately.
Black Diamond Equipment (Gear):
- Email: orders@bdel.com
- Phone: Check their "Contact Us" page for current hours.
- Best for: Questions about harnesses, skis, apparel, and warranty claims.
Black Diamonds New York (Jewelry):
- Email: support@blackdiamondsnewyork.com
- Best for: Requesting an RMA number or questions about ring sizing.
FAQ: Black Diamond Return Policy
Can I return items to Black Diamond without a receipt?
It is very difficult to do no-receipt returns with Black Diamond. Because most sales are online, they require an Order Number to process the refund. If you received a gift, ask the purchaser for the Order Number so you can arrange an exchange or credit.
How long does a refund from Black Diamond take?
For gear, the processing time is typically 7-10 business days after they receive your return. Jewelry returns are inspected upon arrival, and refunds (or store credits) are issued shortly after approval.
Does Black Diamond charge a restocking fee?
Black Diamond Equipment (gear) does not usually charge a restocking fee, though they do not refund shipping. Black Diamonds New York (jewelry) charges a 25% restocking fee if you want a cash refund rather than store credit.
How do I return a damaged or wrong item?
If your item arrives damaged or is the wrong product, contact customer support immediately. For jewelry, they will provide a free return label. For gear, send photos to their email to get a warranty or replacement setup without paying for shipping.
Can I return a gift to Black Diamond?
Yes, but you will need proof of purchase (Order Number). Gifts returned to Black Diamond Equipment are typically refunded to the original purchaser unless you request an e-gift certificate.
What items are non-returnable at Black Diamond?
You cannot return items that are used, worn, washed, or missing tags. For jewelry, items that have been resized, scratched, or are missing the original box are non-returnable items.
Who pays for return shipping?
In most cases, the customer pays for return shipping. Black Diamond generally does not provide free prepaid labels for standard returns (like changing your mind or wrong size).
Is there a warranty for Black Diamond gear?
Yes. Black Diamond Equipment has a strong warranty for manufacturing defects. This is separate from the return policy. If your gear fails due to a defect, contact their warranty department rather than standard returns.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Black Diamond website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Black Diamond return policy updates and check our other guides before your next purchase.
