Evike Return Policy (2025 Update)
Buying airsoft gear, tactical equipment, or accessories requires precision. Sometimes, however, the item you receive isn't quite what you expected, or it arrives damaged. Understanding the Evike return policy is essential before you make a purchase or attempt to send an item back.
This guide provides a complete breakdown of how to handle returns, refunds, and exchanges with Evike. We cover everything from the strict 45-day return window and the mandatory RMA process to potential fees and packaging requirements.
Note: The details in this guide are based on the official policy verified in December 2025.
Overview of Evike Return Policy
The Evike return process is stricter than general retail stores. Most notably, they require a Return Merchandise Authorization (RMA) number for every return, and they charge restocking fees for non-defective items.
Key Policy Highlights:
- Return Window: 45 days from the date of delivery.
- Condition: Items must be unused, unworn, unopened, and in original packaging.
- Method: Mail-in only (Online RMA required).
- Fees: 15% restocking fee on non-warranty returns.
| Topic | Details |
|---|---|
| Return Window | 45 days from delivery date |
| Eligible Items | Unused, unopened, unworn, original tags & packaging |
| Return Method | Mail-in only (Requires RMA Number) |
| Refund Methods | Original payment method or store credit |
| Restocking Fee | 15% fee applies to non-warranty returns |
| Return Shipping | Customer pays for return shipping |
Return Window & Eligibility
To ensure your return is accepted, you must adhere to the timeline and condition rules set by Evike.
The 45-Day Rule
You have a return window of 45 days starting from the day your package is delivered. This applies to requests for refunds, store credit, or exchanges. If you attempt to return an item after this period, it will likely be rejected.
Condition Requirements
Evike is very specific about the condition of returned goods. To qualify for a full refund (minus fees):
- Items must be unopened and in their factory sealed packaging.
- Products must be unused and unworn.
- All accessories, manuals, and documentation must be included.
- The orange tip on airsoft guns must remain permanently affixed (altering this voids warranties).
For more information on how other tactical or hobby retailers handle returns, you can compare this with our Fossil return policy guide to see how accessory policies differ.
How to Return Items to Evike
Evike does not accept physical returns at a storefront or drop-off location. All returns must be processed online and mailed back.
Step-by-Step Online Return Process (RMA)
You cannot simply mail a box back to Evike. You must obtain an RMA number first. Packages without an RMA number on the outside of the box may be refused or delayed.
- Log In: Visit the Evike website and log into your account.
- Locate Order: Go to your "Order History" and find the specific order you wish to return.
- Request RMA: Click on the return option or access the RMA form page directly.
- Fill Out Details: Select the item, quantity, and the reason for the return (e.g., changed mind, defective, wrong item).
- Submit & Wait: Submit the form. Evike’s team typically reviews requests within 1–3 business days.
- Get Your Number: Once approved, you will receive an RMA number via email.
Mailing Your Return
Once you have your RMA number:
- Pack Securely: Place the item in a shipping box. Do not put shipping labels directly on the product packaging (e.g., the shoe box or gun case).
- Label Clearly: Write the RMA number prominently on the outside of the shipping box.
- Ship It: Send the package via a traceable method (UPS, FedEx, USPS) to the address provided in your RMA email. You are responsible for return shipping costs.
Note: If the online form is not working, you can email RMA@evike.com to initiate the process.
Refund Methods & Processing Time
Once Evike receives your return, their team will inspect the item to ensure it is unused and meets all criteria.
- Refund Method: Refunds are generally issued to the original form of payment. Alternatively, you can request store credit if you plan to buy other gear.
- Processing Time: While the RMA request takes 1-3 days to approve, the final refund processing time varies. Typically, once the warehouse inspects the return, the refund initiates shortly after.
- Deductions: Your refund will be the price of the item minus original shipping costs and the 15% restocking fee.
If you are looking for comparisons on how sports and hobby retailers handle refunds, check our Soccer.com return policy guide.
Exchange Policy
If you want to swap an item for a different size or color, the process is similar to a standard return.
- Process: You must still fill out the RMA form and request an exchange.
- Timeline: The exchange policy follows the same 45-day window.
- Fees: Restocking fees typically apply to non-warranty returns, even if you are exchanging.
- Shipping: You are responsible for shipping the item back to Evike.
Non-returnable or Restricted Items
Not everything can be sent back. To avoid having your return rejected, ensure your item does not fall into these categories:
- Used or Worn Items: Any sign of wear or use will disqualify the return.
- Opened Items: Breaking the factory seal often results in a denied return or a higher fee.
- Modified Items: If you have altered the product (e.g., removed the orange tip, internal upgrades), the warranty is void and returns are refused.
- Service Fees: Costs for labor, upgrades, or technical work are non-refundable.
Fees, Deductions & Exceptions
This is the most common pain point for customers. Evike’s policy includes specific fees that you should calculate before returning an item.
- Restocking Fee: A 15% restocking fee is charged on all returns that are not due to a manufacturer defect or error by Evike.
- Shipping Costs: Original shipping fees are non-refundable. Additionally, the customer pays for the return shipping back to the warehouse.
- Damage Waiver: When submitting an RMA, you acknowledge that false claims regarding defects may result in additional fees or the return being rejected.
Holiday & Extended Return Policies
Many retailers offer extended windows during the Christmas season. However, current research indicates that Evike does not explicitly state an extended holiday return policy on their main policy pages.
- Advice: If you purchase a gift in November, assume the standard 45-day rule applies unless you see a specific banner or promotion stating otherwise at the time of checkout.
- Comparison: Unlike some fashion retailers with flexible holiday terms (see our Micas return policy guide), Evike maintains strict timelines.
Warranty and Damaged Items
If your item arrives damaged or stops working, the process is different from a "change of mind" return.
Damaged in Transit
If the box arrives crushed or the item is broken upon arrival:
- Keep all packaging materials (box, peanuts, bubble wrap).
- Take photos immediately.
- File an RMA claim for "Damage" immediately (claims can take up to 10 days to process with the carrier).
Warranty Claims
Evike offers a 45-day warranty on manufacturer defects.
- This covers internal defects that occur during normal use.
- It does not cover user error, dropping the item, or using low-quality BBs.
- Warranty returns may be eligible for repair or replacement rather than a refund.
Customer Support & Contact Information
If you have trouble with the RMA form or have a specific question about an order, you can contact Evike support directly.
- Phone Number: 626-286-0360
- Email: RMA@evike.com
- Support Page: Evike.com/rma
- Hours: Monday – Friday (Closed on weekends and major holidays).
Pro Tip: Always have your Order Number ready before calling or emailing to speed up the process.
Frequently Asked Questions (FAQ)
Can I return items to Evike without a receipt?
No. You need proof of purchase, specifically your order number, to generate an RMA. Since most orders are online, your order confirmation email serves as your receipt.
How long does an Evike refund take?
The RMA request itself is approved in 1-3 business days. Once they receive your return, inspection and refund issuance usually happen shortly after, though exact bank processing times depend on your financial institution.
Does Evike charge a restocking fee?
Yes. Evike charges a 15% restocking fee on returns that are not related to warranty issues or defects.
Can I return a used airsoft gun?
No. Items must be unused, unworn, and in original packaging. If you used the item and it broke, you should file a warranty claim rather than a standard return.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item was received damaged or the wrong item was sent.
Can I return online orders in-store?
Evike’s policy focuses on mail-in returns via the RMA process. There is no explicit option listed for returning online orders at a physical walk-in location without prior authorization.
What if I don't have the original packaging?
Returns missing original packaging are generally not accepted. If they are accepted as a rare exception, the restocking fee may be significantly higher.
Does Evike have a holiday return policy?
Evike does not publicize a standard extended holiday policy. You should adhere to the 45-day window unless told otherwise by customer support.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Evike website or with your local store. Information verified December 2025.
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