Tiffany Return Policy (2026 Guide: 30 Days, Free Shipping & Key Rules)
Regretting a luxury purchase can be stressful, especially when it comes to high-value jewelry. If you are looking for Tiffany's return policy, the good news is that the process is generally straightforward and customer-friendly.
Tiffany & Co. allows you to return items within 30 days if they are in perfect condition. They also offer complimentary shipping for mail-in returns. However, there are strict rules for items over $75,000 and personalized pieces that you need to know before you head to the store or print a label.
This guide breaks down exactly how to get your refund, exchange a gift, and avoid common mistakes.
Quick Snapshot: Tiffany Return Rules
| Topic | Details |
|---|---|
| Return Window | 30 days from purchase or delivery |
| Holiday Extension | Items bought Nov 1–Dec 15, 2025 are returnable until Jan 15, 2026 |
| Condition | Unworn, original packaging (box, pouch), receipt required |
| Shipping | Free (Complimentary UPS/FedEx labels) |
| Refund Method | Original payment method (Gifts = Store Credit) |
| High-Value Rule | Items $75,000+ are for exchange only (no refunds) |
Tiffany Return Window & Eligibility
To get a full refund or exchange, you must act within the standard time limits. Tiffany is strict about the condition of the items.
The 30-Day Rule
For most purchases, the return window is 30 days.
- In-Store Purchases: The 30 days start on the date you bought the item.
- Online Orders: The 30 days start on the date your item was delivered.
Checklist: Is Your Item Returnable?
Before you pack your item, make sure it meets these requirements. If you miss one of these, your return might be rejected.
- Condition: The item must be unused, unworn, and in perfect saleable condition.
- Packaging: You must include the Tiffany Blue Box, the pouch, and any ribbons.
- Documents: The original sales receipt or gift receipt is required.
- Watches: Must include the warranty card and original links (links must not be removed).
- Fragrance: Must be returned in original packaging with the clear water seal stickers intact.
Important Exceptions
- High-Value Items: If you bought an item for $75,000 or more, you cannot get a refund. These items are eligible for exchange only.
- Personalized Items: Anything that has been engraved, etched, or altered cannot be returned.
How to Return Items to Tiffany & Co.
You can return items by mail or at a local store. Tiffany provides free shipping labels, making the mail-in process very easy.
Option 1: In-Store Returns
You can return both online and in-store purchases to a physical Tiffany & Co. location in the U.S.
- Find a Store: Use the store locator on the website to find the nearest boutique.
- Bring Everything: Take the item, the credit card used for purchase, the receipt, and all packaging (box, pouch, certificates).
- Process: An associate will inspect the item. If approved, they will process your refund or exchange immediately.
Note: "Online Only" items usually cannot be returned to a store. You must return them by mail.
Option 2: Online / Mail-In Returns
If you bought your item online, returning by mail is free and secure.
- Start the Process: Go to the official Tiffany website. Log in to your account or look up your order status.
- Get Your Label: Follow the steps to print a complimentary shipping label (usually UPS or FedEx).
- Pack Securely: Place your item in the original box and pouch. Put that inside a sturdy shipping box.
- Include Paperwork: Put the return slip inside the box.
- Ship It: Attach the label and drop the package off at the carrier location shown on your label.
- Track It: Keep your drop-off receipt until you see the refund in your account.
Refund Methods & Processing Time
Once Tiffany receives your return, they inspect it carefully. This protects them from accepting fake or damaged goods.
- Credit Card / Debit Card: Refunds go back to the original card used. It typically takes 7–10 business days for the money to show up in your account, though it can take up to 14 days depending on your bank.
- Cash: Tiffany stores generally do not give large cash refunds. If you paid in cash and the return is over $200, they will mail you a check.
- Gifts: If you return a gift, you will not get cash. You will receive a non-refundable merchandise credit.
- Shipping Costs: The original shipping fees (if you paid for expedited delivery) are usually not refunded.
Exchange Policy
If you prefer to swap your item for something else (perhaps a different size or style), the exchange policy follows the same 30-day timeline.
- Process: You can exchange items in-store or by mail.
- Value Difference: If the new item costs more, you pay the difference. If it costs less, you get a refund (or store credit if it was a gift) for the balance.
- High-Value Items: Remember, items priced at $75,000 or higher are exchange only. You cannot get your money back, but you can swap it for another item of equal or greater value.
Non-Returnable or Restricted Items
Some items are final sale. Do not try to return these, as they will likely be sent back to you.
- Engraved Jewelry: Any piece with custom etching.
- Altered Items: Rings that have been resized or bracelets that have been shortened.
- Used Items: Jewelry with scratches, dents, or signs of wear.
- Missing Packaging: Items without the Blue Box, pouch, or certificates (especially for diamonds and watches).
- Gift Cards: These cannot be returned or redeemed for cash.
Fees, Deductions & Exceptions
Tiffany is a luxury brand, so they do not charge "junk fees," but there are costs to keep in mind.
- Restocking Fee: Tiffany does not charge a restocking fee for items returned in perfect condition.
- Return Shipping: This is free. You do not pay for the return label.
- International Returns: If you bought an item in one country, you generally must return it in that same country. For example, you cannot buy a ring in Paris and return it in New York.
Holiday & Extended Return Policies
Tiffany offers a generous extension during the winter holidays to accommodate gift-giving.
-
2025/2026 Holiday Schedule:
- Items purchased between November 1, 2025, and December 15, 2025, can be returned or exchanged until January 15, 2026.
- Items bought after December 15 follow the standard 30-day rule.
This holiday return policy helps you shop early for gifts without worrying that the return window will close before the recipient opens the box.
Comparison: Tiffany vs. Other Retailers
How does Tiffany compare to other jewelry and luxury stores?
| Store | Return Window | Restocking Fee |
|---|---|---|
| Tiffany & Co. | 30 Days | None |
| [Cartier] | 30 Days | None |
| [Bloomingdale's] | 365 Days (for most items) | None |
| [Fossil] | 90 Days | None |
| [Banter] | 30-60 Days | None |
See our guides on the Bloomingdales return policy, Fossil return policy, and Banter return policy for more details.
Customer Support & Contact Information
If you have a complicated return (like a lost receipt or a damaged item), it is best to talk to a human first.
- Phone: Call Client Care at 800-843-3269.
- Hours: Generally available Monday–Friday, 8:00 AM – 9:00 PM ET, and weekends with reduced hours.
- In-Store: Visit a local boutique and ask for a Service Professional.
Tiffany Return Policy FAQs
Can I return items to Tiffany without a receipt?
It is difficult to return items without a receipt. Tiffany requires proof of purchase. However, if you bought the item using a credit card or have a client account, they may be able to look up the transaction. Without any proof, the return may be refused or limited to an exchange at the current selling price.
How long does a refund from Tiffany take?
Once your return is received and inspected, the refund is typically processed within 7 to 10 business days. Depending on your credit card company, it may take another billing cycle to appear on your statement.
Can I return online orders in-store at Tiffany?
Yes, most items bought on Tiffany.com can be returned to a U.S. retail store. The exceptions are items marked "Online Only" or items purchased from third-party concessions (like airport stores), which may have different rules.
Does Tiffany charge a restocking fee?
No, Tiffany does not charge a restocking fee for returns that meet their condition requirements.
Can I return an engraved item?
No. Personalized, engraved, or etched items are considered final sale and are non-returnable items, unless there was an error made by Tiffany.
What if my Tiffany item is defective?
If your item arrives damaged or has a defect, contact Customer Service immediately. Tiffany stands behind their quality, but you should not use the standard return process for damaged goods without notifying them first to avoid rejection.
Does the 30-day window apply to gifts?
Yes, the 30-day window applies to gifts. However, during the holiday season (Nov-Dec), the window is often extended until mid-January. Gifts are refunded via merchandise credit, not cash.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Tiffany & Co. website or with your local store. Information verified December 2025.
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