Boomba Return Policy (2025 Update) - Comprehensive Guide
Buying intimate apparel and adhesive inserts online can be tricky. You want the perfect fit, but what happens if it doesn't work out? Understanding the Boomba return policy is essential before you peel off those protective covers.
The good news is that Boomba recently updated their policy to be much friendlier to customers. Effective August 24, 2025, the company introduced significant improvements, including free return shipping and clearer guidelines for returns.
This guide covers everything you need to know about the Boomba return policy, including the 30-day return window, eligibility for adhesive products, and how to start your return today.
Overview of Boomba Return Policy
For most shoppers, the new policy is a major upgrade. If you purchased your items on or after August 24, 2025, you now enjoy free return shipping and a standardized process. However, hygiene rules remain strict for adhesive items.
Here is a quick summary of the current policy:
| Topic | Details |
|---|---|
| Return Window | 30 days from the delivery date |
| Return Shipping | Free (Boomba covers cost) for orders after Aug 24, 2025 |
| Eligible Items | Unworn, unused items in original packaging |
| Adhesive Items | Must have safety seals intact and unbroken |
| Refund Method | Refund to original payment method |
| Exchanges | Allowed within 30 days |
Return Window & Eligibility
The 30-Day Return Window
You have 30 days from the date your order is delivered to request a return or exchange. This applies to all standard purchases made through the official website.
If you have an issue with a damaged or defective item, you must report it much sooner-within 5 days of delivery-to ensure you are eligible for assistance.
Eligibility Checklist
To ensure your refund method is approved, your items must meet these conditions:
- Condition: Items must be unworn, unused, and free of any scents, stains, or damage.
- Packaging: Returns must include original packaging, tags, and liners.
- Trying On: Inserts and bras should only be tried on over underwear.
Important: Adhesive Product Rules
This is the most critical part of the Boomba return policy.
- Sealed Items: Adhesive products (Inserts, Sticky Bras, Nipple Covers, Body Tape) can be returned only if the safety seal is unbroken.
- Opened Items: Once you peel off the protective film or break the safety seal, the item is considered "used" for hygiene reasons and becomes non-returnable.
Purchases Before August 24, 2025
If you are returning an older order (purchased before Aug 24, 2025), different rules apply:
- You are responsible for paying the return shipping costs.
- Returns were strictly limited to unopened adhesive products and non-adhesive items.
How to Return Items to Boomba
Boomba is an online-only retailer, so you cannot return items to a physical store. The online return process is simple and, under the new policy, free of charge.
Step-by-Step Online Return Process
- Visit the Portal: Go to the Boomba Returns Portal on their website or contact customer support.
- Request Return: Enter your order number and email address to find your order.
- Select Items: Choose the items you wish to return and the reason for the return.
- Get Your Label: Once approved, you will receive instructions and a prepaid shipping label (for orders after Aug 24, 2025).
- Pack Carefully: Place items back in their original box. Ensure all tags and safety seals are visible and intact.
- Ship It: Attach the label and drop the package off at the courier location specified on your label.
For more tips on handling online returns, check our guide on Micas return policy which features a similar digital process.
Refund Methods & Processing Time
Once Boomba receives your package, their team will inspect the items to ensure the safety seals are intact and the products are unused.
- Refund Method: Approved refunds are credited back to your original payment method.
- Processing Time: While Boomba typically responds to inquiries within 1–2 business days, the actual refund may take several business days to appear on your bank statement depending on your bank's processing speed.
- Cancellations: If you cancel an order before it is dispatched, a 5% administrative fee may apply.
Exchange Policy
The exchange policy works similarly to returns. You can exchange items for a different size or style within the same 30-day window.
- Exchanges are subject to the same condition requirements (unworn, seals intact).
- Boomba covers the shipping for the exchange under the new policy rules.
- If you need a new size urgently, some shoppers prefer to return the item for a refund and place a new order immediately.
Non-returnable or Restricted Items
Not everything can be sent back. To avoid a denied return, check this list of exclusions.
| Item Type | Return Status | Reason |
|---|---|---|
| Opened Adhesive Products | Non-Returnable | Hygiene/Safety (if seal is broken) |
| Gift Cards | Non-Returnable | Final sale item |
| Free Gifts | Non-Returnable | Promotional item |
| Shipping Insurance | Non-Returnable | Service fee |
| Final Sale Items | Non-Returnable | Marked as final sale at purchase |
| Third-Party Purchases | Non-Returnable | Must return to the store where bought |
If you are looking for policies on other fashion retailers, you might find our That's So Fetch return policy guide helpful.
Fees, Deductions & Exceptions
- Return Shipping: FREE for all orders placed on or after August 24, 2025.
- Restocking Fee: There is no explicit restocking fee listed for standard returns, provided items are in original condition.
- International Orders: Boomba does not cover customs duties or taxes. If you return an item internationally, you will not be refunded for the duties/taxes paid to your local customs office.
Holiday & Extended Return Policies
Currently, Boomba does not advertise a specific holiday extension (such as for Christmas). The standard 30-day return window applies year-round. If you are buying a gift, we recommend purchasing close to the date or confirming with customer support if an extension is available.
Customer Support & Contact Information
If you have trouble with the portal or have a specific question about a product defect, you should contact Boomba support directly.
-
Email:
cs@getboomba.sgorcs@getboomba.com - Response Time: Typically 1–2 business days.
- Best Practice: If you received a damaged item, attach clear photos of the damage and the packaging in your first email to speed up the process.
For comparison on how other brands handle support, see our Akira return policy review.
Frequently Asked Questions
Can I return Boomba inserts if I opened the package?
It depends on what you opened. You can open the outer shipping box. However, for adhesive products like inserts or sticky bras, the safety seal on the product packaging itself must remain unbroken. If you peel off the protective film or break the hygiene seal, it cannot be returned.
Does Boomba pay for return shipping?
Yes! For all purchases made on or after August 24, 2025, Boomba covers the cost of return shipping. If you bought your items before this date, you are responsible for shipping costs.
How do I return a damaged or wrong item?
If your order arrives damaged or incorrect, you must notify Boomba within 5 days of delivery. Email their support team immediately with photos of the issue to arrange a replacement or refund.
Can I return items without a receipt?
Since Boomba is an online retailer, your order number serves as your receipt. You will need your order number and email address to access the returns portal.
What is the return window for Boomba?
You have 30 days from the date the package was delivered to initiate a return or exchange.
Are sale items returnable?
Standard sale items are usually returnable unless they were specifically marked as Final Sale at the time of purchase. Final sale items cannot be returned or exchanged.
How long does a refund take?
Once Boomba receives and inspects your return, they process the refund to your original payment method. While their processing is quick, your bank may take an additional 3–10 business days to post the funds.
Can I return a gift?
Yes, but you will likely need the original order number and the email address used to place the order. Refunds typically go back to the original purchaser's card. You may be able to request an exchange or store credit by contacting customer support.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Boomba website or with their support team. Information verified December 2025.
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