KissProm Return Policy (2026 Guide) | Refunds, Exchanges & Requirements
Planning for prom is exciting, but buying a dress online often comes with worry about the fit or color. If you are stressed about whether your dress will work out, understanding the KissProm return policy is the first step to peace of mind.
This guide breaks down exactly how to handle returns for KissProm. The most important rule to remember is the strict timeline: you have 14 days from the date of delivery to request a return. Additionally, refunds to your original payment method come with a 15% restocking fee, though there are ways to avoid this cost if you choose a store credit or exchange.
Below, we cover everything you need to know about eligibility, fees, and the step-by-step process to ensure your return is approved.
Note: Policies may change. This information is verified as of early 2026. Always check the official site for the most current updates.
Quick Summary: KissProm Return Policy
| Topic | Details |
|---|---|
| Return Window | 14 days from delivery date to request a return. |
| Eligible Items | Standard size dresses only (Unworn, tags attached). |
| Refund Method | Original payment (minus fee) or Store Credit. |
| Restocking Fee | 15% fee for refunds; Waived for Store Credit/Exchanges. |
| Return Shipping | Customer pays for return shipping. |
| Processing Time | Approximately 10 business days after receipt. |
KissProm Return Policy Overview
The KissProm return policy is stricter than some general clothing retailers, primarily because formal wear is delicate and seasonal. The company strictly enforces a 14-day return window. This means you must log your return request within two weeks of the carrier dropping off your package.
Once your return is approved, you have another deadline: you must postmark (ship) the item within 7 days. If you miss these deadlines, your return will likely be rejected.
It is also important to note that KissProm operates online. There are no physical store locations for returns. All items must be mailed back after receiving approval from their support team.
If you are comparing policies for other formal wear sites, you might find our guides on the Bridelulu return policy or the Zapaka return policy guide helpful.
Return Window & Eligibility
To get your money back, your item must meet specific standards. KissProm inspects returns thoroughly. If an item fails inspection, they will not issue a refund, and you will have to pay shipping fees just to get the dress sent back to you.
Timeline Rules
- Request Period: You must email or submit a form within 14 calendar days of delivery.
- Shipping Period: Once you get your Return Authorization Number (RAN), you must ship the dress within 7 days.
Eligibility Checklist
Before you pack your box, make sure your item meets these criteria:
- Standard Sizes Only: Custom-sized dresses or plus sizes that are not considered "standard" inventory generally cannot be returned.
- Condition: The dress must be unworn, unwashed, and unaltered.
- Tags: All original tags and ribbons must be attached and intact.
- Cleanliness: There must be no stains, makeup marks, deodorant streaks, pet hair, or strong odors (like smoke or perfume).
Pro Tip: When you first try on your dress, do it in a clean room without makeup or deodorant on to avoid accidental damage that could void your return.
How to Return Items to KissProm
Since KissProm does not have physical retail locations for returns, you must complete the process digitally and by mail. Follow these steps carefully to avoid delays.
Step 1: Submit Your Request
Do not just mail the package back without notice. You must first obtain approval.
- Go to the KissProm website or find your order confirmation email.
- Contact their support (usually via email at
service@kissprom.comor their specific return page form). - Provide your order number and the reason for the return.
- Wait for their team to send you a Return Authorization Number (RAN) and instructions.
Step 2: Pack Your Item
- Place the dress back in its original packaging if possible.
- Ensure the item is folded neatly to prevent wrinkling or damage during transit.
- Include any paperwork or the packing slip requested by support.
Step 3: Ship and Track
- You are responsible for the return shipping costs. KissProm does not typically provide free return labels.
- Take the package to a carrier (USPS, UPS, or FedEx).
- Keep your receipt and tracking number. This is your only proof that you sent the item back within the 7-day postmark window.
Refund Methods & Processing Time
Once KissProm receives your package, they will inspect it. This is a critical step where they check for pet hair, stains, or missing tags.
Refund Options
- Refund to Original Payment: You will receive your money back to your credit card or PayPal account. However, a 15% restocking fee will be deducted from the total. Original shipping costs are not refundable.
- Store Credit: If you choose store credit, KissProm typically waives the restocking fee. This is a good option if you plan to buy a different dress later.
Processing Time
- Inspection: It usually takes a few days after delivery for the warehouse to check the item.
- Payout: Refunds are generally processed within 10 business days after the return is verified.
- Bank Delays: Depending on your bank, it may take an additional billing cycle for the funds to appear on your statement.
Exchange Policy
If the dress you ordered doesn't fit or you don't like the color, you might prefer an exchange.
- Fee Waiver: The biggest benefit of an exchange is that the 15% restocking fee is usually waived.
- Process: You will likely need to return the original item first. Once approved, you can order the new size or style.
- Shipping: You still have to pay to ship the original item back.
Always check stock availability before requesting an exchange, especially during peak prom season (March–May), as popular styles sell out fast. For comparisons on how other formal wear brands handle exchanges, see our Ever-Pretty return policy review.
Non-returnable or Restricted Items
Not everything you buy from KissProm can be sent back. To avoid a rejected return, check this list of exclusions:
- Accessories: Items like jewelry, headpieces, or veils are often final sale.
- Custom Orders: Dresses made to specific measurements are made just for you and cannot be resold, so they are non-returnable.
- Altered Items: If you have had the dress hemmed or taken in, it is no longer eligible for return.
- Damaged Items: Dresses with rips, broken zippers (caused by trying it on), or stains will be rejected.
Fees, Deductions & Exceptions
Understanding the costs involved helps you decide if a return is worth it.
The Restocking Fee
This is the most common complaint from shoppers. If you bought a dress for $200 and return it for a refund:
- Dress Price: $200
- Restocking Fee (15%): -$30
- Refund Amount: $170
Shipping Costs
- Original Shipping: The money you paid to get the dress delivered is not refunded.
- Return Shipping: You must pay out of pocket to mail the dress back. Depending on the weight and distance, this could cost $15–$30.
Exceptions
- Defective Items: If the dress arrived damaged or KissProm sent the wrong size/color, contact customer support immediately (within 24-48 hours). In these cases, they usually waive fees and may cover shipping, but you must provide photos as proof.
Holiday & Extended Return Policies
Most formal wear companies, including KissProm, do not offer generous holiday extensions like big-box retailers. Prom season creates a high demand for specific dates, so the 14-day return window usually applies year-round.
If you are buying a dress in January for a prom in May, do not wait until May to try it on. You must inspect and try on the dress immediately upon arrival to ensure you are within the return timeframe.
Customer Support & Contact Information
If you have issues with your order or need to start a return, direct communication is key. KissProm primarily handles support digitally.
-
Email Support:
service@kissprom.com - Contact Form: Available on their "Contact Us" page.
- Response Time: typically 24–48 hours regarding return requests.
Best Practice: When emailing, put your Order Number in the subject line (e.g., "Return Request - Order #12345") to speed up the process.
FAQ Section
What is the KissProm return policy for dresses?
The KissProm return policy allows you to return standard size dresses within 14 days of delivery. The item must be unworn, with tags attached. Refunds are subject to a 15% restocking fee, while store credit usually is not.
Does KissProm charge a restocking fee?
Yes. A 15% restocking fee is deducted from your refund if you return an item for money back to your original payment method. This fee is typically waived if you choose to exchange the item or accept store credit.
Can I return items to KissProm without a receipt?
You do not need a physical paper receipt, but you will need your order number and the email address used to place the order. This serves as your proof of purchase.
How do I return a damaged dress to KissProm?
If you receive a damaged item, contact customer support immediately (within 48 hours of delivery). Take clear photos of the defect and the packaging. Do not wear the item or remove the tags. They will usually provide a solution without charging return fees if the error was theirs.
Can I return a custom-sized dress?
No. Custom-made or personalized dresses are final sale and cannot be returned or exchanged unless there is a manufacturing defect.
Is return shipping free at KissProm?
No. The customer is responsible for paying return shipping costs. KissProm does not provide free return labels for standard returns (like fit issues or changing your mind).
Can I return online orders in-store?
No. KissProm is an online retailer and does not have physical store locations for returns. All returns must be mailed back following the instructions provided by their support team.
How long does a refund take?
Once KissProm receives your return package, it takes about 10 business days to inspect the item and process the refund. Your bank may take additional time to post the funds to your account.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official KissProm website. Information verified December 2025.
Found this helpful? Bookmark this page for the latest KissProm return policy updates and check our other guides before your next purchase.
