Miniso Return Policy | Full Refund & Exchange Guide 2025
Buying cute plushies, blind boxes, or household gadgets is fun, but sometimes the item just doesn’t work out. Whether it’s the wrong size or a defective product, knowing the Miniso return policy before you shop can save you a lot of stress.
Unlike many major retailers that offer 30 or 90-day returns, Miniso has a much stricter and shorter timeframe. This guide covers everything you need to know about the return window, eligibility requirements, and how to get your money back. We have verified these details for 2025 to ensure you have the most current information for the U.S. and international markets.
Overview of Miniso Return Policy
The Miniso return policy is straightforward but strict. In the United States and the Philippines, you typically have only one week to make a return.
Here is a quick summary of the key rules:
| Topic | Details |
|---|---|
| Return Window | 7 days from the date of purchase or receipt. |
| Eligible Items | Must be unopened (unless defective) with original tags and receipt. |
| Return Methods | In-store returns (US); In-store & Mail (Select Regions). |
| Refund Methods | Refund to original payment method. |
| Exchange Policy | US: No exchanges (Return & Rebuy). International: Exchanges allowed. |
| Non-returnable | Gift cards, final sale, blind boxes, hygiene items (socks, cosmetics). |
| Fees | No restocking fees. Customer pays return shipping (where applicable). |
Return Window & Eligibility
To successfully return an item, timing is everything. Because the window is so short, you should check your items immediately after buying them.
The 7-Day Rule
For most regions, including Miniso USA and Miniso Philippines, the return window is 7 days.
- In-Store Purchases: The 7 days start on the date printed on your receipt.
- Online Orders: The 7 days typically start from the date you receive the package.
Item Condition Requirements
To qualify for a refund, your item must meet these conditions:
- Original Receipt: You generally must have the physical receipt or a digital proof of purchase.
- Unopened & Unused: Items must be in their original packaging with all labels and tags attached.
- Defective Items: If an item is defective, Miniso US allows you to return it even if it has been opened, provided you are still within the 7-day window.
Note: If you are shopping at similar variety stores, you might want to compare this with the Daiso return policy to see how they differ.
How to Return Items to Miniso
The return process depends heavily on where you are located. Since policies vary by country, always check if your local store accepts online returns.
Option 1: In-Store Returns (USA & International)
For most customers, especially in the US, returns must be done physically at a store.
- Gather your items: Ensure they are in original packaging with tags attached.
- Find your receipt: You must present the original purchase receipt.
- Visit a Corporate Store: Go to a Miniso Corporate Store location. (Note: Franchise kiosks may have different rules).
- Verification: A staff member will inspect the item to ensure it is unused or verify the defect.
- Refund: If approved, the refund is processed immediately to your original payment method.
Option 2: Online Returns (Select International Regions)
In regions like the UK or Philippines where mail-in returns are allowed:
- Contact Support: You may need to email customer service or use the website to authorize a return.
- Pack Safely: Place items in a secure box.
- Ship it back: You are usually responsible for the return shipping costs. Miniso does not typically provide free prepaid labels.
- Wait for processing: Refunds are issued after the warehouse inspects the return.
Refund Methods & Processing Time
When you return an item, Miniso will issue the refund to the refund method used during the original purchase.
- Credit/Debit Cards: Funds usually appear in 3–5 business days, depending on your bank's processing speed.
- Cash: If you paid cash in-store, you will receive cash back immediately.
- Miniso Points: If you used loyalty points, they may be deducted or adjusted upon return.
Important: In the US, Miniso does not offer direct exchanges. If you want a different color or style, you must return the original item for a refund and then buy the new item as a separate transaction.
Exchange Policy
The exchange policy at Miniso can be confusing because it differs by region.
- United States: Miniso USA does not offer exchanges. You must follow the return process to get your money back and then purchase the correct item.
- Philippines & Other Regions: Exchanges are often allowed for defective items or size changes within 7 days, provided the item is in sellable condition.
If you are looking for stores with more flexible exchange options, checking the Ross Dress for Less return policy might be helpful for comparison.
Non-returnable or Restricted Items
Not everything in the store can be returned. To ensure hygiene and safety, Miniso enforces a strict non-returnable items list.
You generally cannot return:
- Gift Cards: These are final sale and cannot be cashed out.
- Clearance/Final Sale: Items marked with orange or red clearance stickers.
- Hygiene Products: Underwear, socks, swimwear, and slippers.
- Beauty Items: Cosmetics, opened skincare, and perfumes.
- Blind Boxes: Once opened, these mystery boxes cannot be returned.
- Food & Drink: All snacks and beverages are final sale.
Fees, Deductions & Exceptions
Before you head to the store, be aware of potential costs.
- Restocking Fee: Miniso does not typically charge a restocking fee for items returned in new condition.
- Return Shipping: If you are in a region that allows mail-in returns (like the Philippines or UK), the return shipping cost is usually paid by the customer. It is not refunded.
- No Receipt: Returns without a receipt are generally rejected. In very rare cases in the US, a manager may offer store credit at the current selling price, but this is not guaranteed.
Holiday & Extended Return Policies
Unlike major retailers that offer "Holiday Return Modes," Miniso has not officially published a specific holiday return policy extension for 2025.
Since the standard window is only 7 days, be very careful when buying Christmas or birthday gifts early. We recommend asking a store associate at the register if they are offering gift receipts or extended windows during December.
For comparison, budget-friendly stores often have tighter windows; see the Dollar General return policy for similar restrictions.
Customer Support & Contact Information
If you have a problem with a defective item or need to dispute a return, you should contact customer support.
- Email (USA): customercare@miniso-us.com
- Email (Canada): customerservice@miniso.ca
- In-Store: The fastest way to resolve an issue is to speak with the store manager where you bought the item.
Tip: Always keep a photo of your receipt in case the thermal paper fades or gets lost.
Frequently Asked Questions
Can I return items to Miniso without a receipt?
Generally, no. Miniso requires a receipt for all returns to verify the purchase date and price. In the US, a manager might offer store credit at their discretion, but this is rare.
Does Miniso allow online returns?
In the US, returns are typically in-store only. However, policies in the UK and Philippines may allow mail-in returns where the customer pays for shipping.
How long do I have to return a Miniso product?
You have a strict 7-day return window from the date of purchase (or delivery for online orders in applicable regions).
Can I return opened blind boxes?
No. Blind boxes and mystery packages are considered non-returnable items once they have been opened.
Does Miniso charge a restocking fee?
No, Miniso does not charge a restocking fee for eligible returns.
What if my item is defective?
If your item is defective, you can return it within 7 days even if it has been opened. You will still need your proof of purchase.
Can I exchange an item instead of getting a refund?
In the US, Miniso does not process direct exchanges. You must return the item for a refund and buy the new item separately.
How long does a refund take?
In-store refunds are immediate. Credit card refunds may take 3–5 business days to appear on your statement due to processing time.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Miniso website or with your local store. Information verified December 2025.
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