Natural Life Return Policy: Complete Guide to Refunds, Exchanges & Fees (2025)
Introduction
We all love the boho style and positive vibes of Natural Life products, but sometimes a dress doesn't fit right, or a mug arrives looking different than you expected. If you are stressing about how to send something back, don't worry. The Natural Life return policy is straightforward, though there are a few specific rules regarding dates and fees you need to know to get your money back.
In this guide, we break down exactly how to handle your Natural Life refund policy questions. We will cover the 30-day return window, how to avoid the return shipping fee, and the specific steps to process an exchange. All information is verified as of late 2025 to ensure you have the most current details.
Overview of Natural Life Return Policy
The general rule for Natural Life is that you have 30 days to return items, but the clock starts ticking when the item ships, not when you receive it. They also offer a "Happy Returns" portal to make the process digital and easy.
| Topic | Details |
|---|---|
| Return Window | 30 days from the shipment date |
| Eligible Items | New, unused, unwashed, original tags & packaging |
| Return Methods | Online return portal (Mail-in only) |
| Refund Methods | Original payment method or Store Credit (Gift Card) |
| Exchange Policy | Free for clothing items (size change only) |
| Return Fees | $7.90 deducted from refund (Waived for Store Credit) |
| Non-Returnable | Final Sale items, International orders (unless damaged) |
Return Window & Eligibility
Understanding the timeline is the most important part of the Natural Life return policy. Unlike some stores that give you 30 days from delivery, Natural Life calculates this differently.
30-Day Return Window
You have 30 days from the date your order shipped to initiate a return. This means you should open your package and try on items as soon as they arrive. If you wait too long, the online portal may not allow you to print a label.
Eligibility Checklist
To ensure your return is approved and you get your full refund, your items must meet these standards:
- Condition: Items must be new, unused, and unwashed.
- Packaging: Returns should include original packaging and tags.
- Documentation: You will need your Order Number (found in your email) to start the process.
If you are also shopping at other trendy boutiques, you might want to compare this with the Francesca's return policy to see how their windows match up.
How to Return Items to Natural Life
Natural Life does not have physical retail locations for returns; the entire process is handled through their online portal.
Online Return Process (Step-by-Step)
-
Visit the Portal: Go to the official Natural Life website and look for the "Returns" link in the footer, or go directly to
naturallife.com/returns. - Log In: Enter your Order Number and your Zip Code (or email address) to find your purchase.
- Select Items: Click on the specific items you want to return.
- Choose Reason: Select the reason for the return (e.g., "Too Small," "Changed Mind").
- Select Method: Choose between a Refund to your original payment method or Store Credit.
- Print Label: Once submitted, you will receive a prepaid shipping label. Print this out.
- Pack & Ship: Place items in a secure package (you can reuse the original bag if it's in good shape), attach the label, and drop it off at the carrier specified on the label (usually FedEx or UPS).
Important Note on Tracking
Always save your return tracking number. This is your proof that you mailed the package back in case it gets lost in transit.
Refund Methods & Processing Time
Once you mail your return, you are probably wondering when the money will hit your account.
Refund Options
- Original Payment Method: The money goes back to your credit card or PayPal account. Note that a $7.90 return shipping fee will be deducted from this amount.
- Store Credit (eGift Card): If you choose this option, the $7.90 fee is waived, meaning you get the full value of the item back to spend on something else.
Processing Time
Natural Life generally inspects returns shortly after they arrive at the warehouse. While they don't give a guaranteed hour-by-hour promise, you should expect:
- Return Receipt: You will get an email when the warehouse scans your return.
- Refund Issuance: Funds typically appear in your account within 5 to 10 business days after the return is processed, depending on your bank's speed.
Exchange Policy
The exchange policy at Natural Life is very specific and actually quite generous for clothing shoppers.
- Clothing Only: Exchanges are currently available for clothing items only.
- Size Swaps: You can exchange an item for a different size of the same item.
- Free Exchange: If you choose to exchange a clothing item for a different size, Natural Life offers free return shipping for that item (one time per item).
- Other Items: If you want to exchange a mug, pillow, or accessory, you cannot do a direct exchange. You must return the item for a refund and buy the new item separately.
This is similar to how many modern online boutiques operate. For comparison, check out our guide on the Micas return policy to see how other fashion brands handle exchanges.
Non-returnable or Restricted Items
Not everything can be sent back. Before you pack up your box, check this list to make sure your item isn't non-returnable.
- Final Sale Items: Any item marked "Final Sale" at checkout cannot be returned or exchanged.
- International Orders: Generally, international orders are final sale and cannot be returned unless the item arrived damaged.
- Worn or Washed Items: If the item shows signs of wear, makeup stains, or smells like perfume/smoke, the return will be denied.
- Social Media Orders: Orders placed directly through Facebook or Instagram shops often have stricter rules-usually, exchanges are not allowed, only returns for refunds.
Fees, Deductions & Exceptions
Nobody likes hidden fees. Here is exactly what returning an item will cost you.
Return Shipping Fee
Natural Life charges a flat rate of $7.90 for return shipping.
- This fee is deducted from your refund amount.
- You do not have to pay this upfront at the post office; the prepaid label covers it.
How to Waive the Fee
You can avoid the $7.90 deduction by:
- Choosing Store Credit instead of a cash refund.
- Exchanging a clothing item for a different size.
- Returning an item because it is damaged or defective.
Oversized Items
If you are returning a large item (like a large bedding set or furniture piece), additional shipping fees may apply because standard labels won't cover the weight.
Special Cases: Gifts & Damaged Items
Returning a Gift
If you received a Natural Life item as a gift and it's not quite your style, you can return it.
- Go to the return portal link on their site.
- Look for the link that says "Returning a Gift?" (or similar).
- You will need the Order Number and the zip code of the person who gave it to you.
- Refunds for gifts are typically issued as Store Credit so the sender doesn't know you returned it.
Damaged or Defective Items
If your order arrives broken or with a defect:
- Do not just start a standard return.
- Take clear photos of the damage and the packaging.
- Contact customer support immediately or select "Damaged" as the reason in the portal. You will likely be asked to upload the photo.
- Natural Life will waive the return fee or send a replacement free of charge.
Customer Support & Contact Information
If you have trouble with the portal or have a unique situation, you can reach out to the Natural Life team directly.
- Email: sales@shopnaturallife.com
- Phone (Returns/RMA): 1-800-851-6839
- Phone (General): 888-483-7344
- Help Center: Accessible via the "Contact Us" page on their website.
Support hours are typically Monday through Friday during standard business hours (Eastern Time).
FAQ Section
Can I return items to Natural Life without a receipt?
Because returns are processed through an online portal, you don't need a physical paper receipt, but you must have the Order Number. If you don't have the order number (e.g., it was a gift), you will need to contact customer support for help locating the purchase.
How long does a refund from Natural Life take?
Once Natural Life receives your package, it usually takes a few business days to process. After that, your bank may take an additional 5 to 10 business days to post the credit to your account.
Can I return online orders in-store?
No. Natural Life operates primarily online for returns. Even if you live near their headquarters or a pop-up event, returns must generally be mailed back using the online process.
Does Natural Life charge a restocking fee?
They do not charge a "restocking fee," but they do charge a $7.90 return shipping fee which is deducted from your refund. This fee covers the cost of the shipping label.
Can I exchange items bought on Facebook or Instagram?
No. Due to platform limitations, orders placed via Facebook or Instagram shops cannot be exchanged. You must return the item for a refund and place a brand new order for the correct item.
What if I missed the 30-day return window?
The portal will likely block you from creating a return label if 30 days have passed since shipment. If you have an extenuating circumstance, you can try emailing customer support, but exceptions are rare.
Can I return "Final Sale" items?
No. Items marked as Final Sale are clearly indicated at checkout and cannot be returned or exchanged for any reason unless they arrived damaged.
For more information on how other trendy brands handle returns, check out our review of the That's So Fetch return policy.
Disclaimer: Return policies may change at any time and can vary by region. Always confirm details on the official Natural Life website. Information verified November 2025.
Found this helpful? Bookmark this page for the latest Natural Life return policy updates and check our other guides before your next shopping spree.
