Reiss Return Policy (2025 Update)
Introduction
Buying high-end fashion should be an exciting experience, but sometimes a garment just doesn't fit right or look the way you expected. Whether you bought a suit for work or a dress for a special occasion, knowing how to handle a return is essential.
The Reiss return policy is generally customer-friendly, offering a generous time frame compared to many other retailers. However, there are specific rules regarding where you can return items-especially depending on whether you bought them online or in a physical store.
This comprehensive guide covers everything you need to know, including the return window, how to avoid return fees, and the specific steps for getting your refund processed quickly.
Note: This information is verified as of late 2025, but policies can change. Always check the official Reiss site for the most current updates.
Overview of Reiss Return Policy
To give you a quick snapshot of what to expect, here is a summary of the key rules.
| Topic | Details |
|---|---|
| Return Window | 28 days from purchase or delivery date |
| Eligible Items | Unused, unworn, tags attached, original packaging |
| In-Store Returns | Accepted at standalone Reiss stores (purchases made in-store only) |
| Online Returns | Return via post, courier, or drop off at Reiss/Next stores |
| Refund Method | Original payment method |
| Exchange Policy | No direct exchanges; return for refund and re-order |
| Return Fees | Free in-store/Next drop-off; £1.95 for courier collection |
Return Window & Eligibility
Understanding the timeline is the most important part of the Reiss return policy. If you miss the deadline, your return may be rejected.
Standard Return Window
You have 28 days to return your items.
- For in-store purchases: The 28 days start from the date you bought the item.
- For online orders: The 28 days start from the day the item was delivered to you.
This is longer than the statutory 14-day period required by law, giving you plenty of time to decide.
Condition Requirements
To ensure your refund method is approved without issues, your items must meet these conditions:
- Items must be unworn and unused.
- All original tags must be attached.
- Items should be returned in their original packaging where possible.
- The completed returns note (included in your parcel) must be included.
If you are returning a similar high-end fashion item to another retailer, such as in our Brooks Brothers return policy guide, you will find that keeping tags attached is a universal rule for luxury returns.
How to Return Items to Reiss
The process for returning items depends entirely on how you bought them. Reiss has strict rules separating online orders from store purchases.
1. Returning In-Store Purchases
If you bought an item at a physical Reiss store, you must return it to a standalone Reiss store.
- Where to go: You can return to any standalone Reiss store in the same country.
- Where NOT to go: You cannot return in-store purchases to department store concessions (like Selfridges or Bloomingdale's), franchise stores, or airport locations. You also cannot mail these returns.
- What to bring: The item and your original receipt.
2. Returning Online Orders
Online orders offer more flexibility. You can return them via post, courier, or to physical stores.
Option A: Free Return to Store (Reiss or Next)
This is the most popular online return method because it is free.
- Take your item to any standalone Reiss store OR any Next store (over 600 locations in the UK).
- Bring your despatch note/returns slip.
- The staff will process the return and provide a proof of return receipt.
- This service is usually free of charge.
Option B: Courier Collection (Home Pick-up)
If you can't get to a store, you can arrange a courier collection.
- Log into the Reiss Returns Portal online.
- Follow the steps to arrange a collection (usually via Evri in the UK).
- Cost: A fee of £1.95 will be deducted from your final refund.
- Ensure the package is sealed and the label is clear.
Option C: Return by Post
You can use the peel-off label usually provided on your despatch note.
- Attach the label to the outside of your package.
- Take it to the nearest drop-off point associated with the carrier on the label (e.g., ParcelShop).
- Important: Unless stated otherwise (like the courier option), standard return postage is often paid by the customer and is non-refundable.
Refund Methods & Processing Time
Once you have sent your item back, the waiting game begins. Here is how the refund process works.
- In-Store Returns: If you return an item physically to a store, the refund is usually processed immediately to your card. It may take a few days to show on your statement depending on your bank.
-
Online/Postal Returns: These take longer. The package must travel to the warehouse and be inspected.
- It can take up to 14 working days for Reiss to receive and process your return.
- Once processed, your bank may take an additional 3–5 days to clear the funds.
Refunds are always issued to the original payment method. If you used a gift card, you will typically be refunded to a new gift card or e-voucher.
Exchange Policy
Many customers ask about the exchange policy.
- Reiss does not offer direct exchanges.
- If you need a different size or color, you must return the unwanted item for a full refund.
- Then, place a brand new order for the correct item.
This policy is becoming common among fashion retailers, similar to the Urban Outfitters return policy, as it simplifies inventory management.
Non-returnable or Restricted Items
Not everything can be returned. For hygiene and safety reasons, Reiss has strict exclusions.
You generally cannot return the following unless they are faulty:
- Cosmetics and Grooming products: If the seal is broken or they have been used.
- Pierced Jewellery: Earrings are non-returnable for hygiene reasons.
- Swimwear/Underwear: Only returnable if the hygiene seal is still intact and strictly unworn.
- Face Masks: Often non-returnable due to health regulations.
If you attempt to return non-returnable items or items that appear worn/damaged (makeup stains, scents), Reiss reserves the right to refuse the refund and send the item back to you.
Fees, Deductions & Exceptions
While some returns are free, others come with costs you should be aware of to avoid surprises.
- Courier Collection Fee: If you choose to have a courier pick up your return from home (for online orders), £1.95 will be deducted from your refund.
- Return Shipping: If you mail an item back using your own method (not the pre-paid options), you are responsible for the shipping cost.
- Faulty Items: If an item is faulty or incorrect, Reiss will usually waive return fees. You should contact customer support before returning a faulty item to ensure you aren't charged.
Holiday & Extended Return Policies
During the busy Christmas season, Reiss typically activates a holiday return policy to help with gift-giving.
- Items purchased between mid-November (e.g., Nov 14th) and Christmas (Dec 25th) can usually be returned until early January of the following year.
- This extension applies to both online and in-store purchases.
Check the website banner during the holiday season for the exact cut-off dates.
Customer Support & Contact Information
If you have a complicated return, such as a lost receipt or a damaged item, it is best to contact Reiss directly.
- Help Centre: The Reiss website has a comprehensive Help Centre with a chat function.
- Phone (US): 833-444-6737 (Charges may apply).
- Phone (UK): Reiss typically handles support via web chat, but check your order confirmation for specific regional numbers.
- Live Chat: Available on the Reiss website during business hours.
For broader fashion return questions, you might also find our Diesel return policy guide helpful for comparing how premium denim brands handle returns.
Frequently Asked Questions
Can I return items to Reiss without a receipt?
It is difficult to return items without a receipt. For in-store purchases, the receipt is proof of purchase. For online orders, your despatch note or order confirmation email acts as your receipt. If you have lost it, contact customer service, but they may only be able to offer an exchange or credit at the current selling price, or refuse the return entirely.
How long does a refund from Reiss take?
For online returns, allow up to 14 working days for the warehouse to process the return, plus a few days for your bank to clear the funds. In-store returns are processed immediately but still depend on your bank's processing speed.
Can I return online orders in-store at Reiss?
Yes. You can return online orders to standalone Reiss stores. You can also return them to Next stores in the UK. This service is free and often faster than mailing the item back.
Does Reiss charge a restocking fee?
Reiss does not charge a "restocking fee," but if you use the home courier collection service for online returns, a £1.95 charge is deducted from your refund amount.
Can I return a sale item to Reiss?
Yes, sale items can be returned. They follow the same 28-day return window as full-price items, provided they are in original condition with tags attached.
What should I do if my item is faulty?
If you receive a faulty item, do not just return it via the normal process. Contact customer support first. They may provide a free return method and ensure you get a full refund including any original delivery charges.
Can I return a Reiss item bought at a department store to a Reiss store?
No. If you bought a Reiss item at a concession (like inside Selfridges, John Lewis, or Bloomingdale's), you must return it to that specific department store according to their return policy.
How do I get a new return label?
If you have lost your return form or label for an online order, you can usually reprint one by logging into the Reiss Returns Portal on their website using your order number and email address.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Reiss website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Reiss return policy updates and check our other guides before your next purchase.
