Rhoback Return Policy (2025 Update)
Buying activewear online can sometimes be tricky. Whether a polo fits a little too snug or the color isn't quite what you expected, knowing the Rhoback return policy helps you shop with confidence.
The good news is that Rhoback offers a very customer-friendly process. With free returns for U.S. customers and a straightforward online portal, sending an item back is rarely a hassle. This guide covers everything you need to know, including the return window, eligibility rules, how to print your label, and when you can expect your refund.
Note: The details in this guide are based on the latest policy updates verified for 2025.
Rhoback Return Policy Overview
Before diving into the step-by-step instructions, here is a quick summary of how Rhoback handles returns and exchanges.
| Topic | Details |
|---|---|
| Return Window | 30 days from the purchase date (Standard) |
| Holiday Extension | 60 days for items bought Nov 1 – Dec 31 |
| Eligible Items | Unworn, unwashed, original tags attached |
| Return Method | Online portal (Mail-in only) |
| Return Shipping | Free for U.S. orders; Customer pays for International |
| Refund Speed | 5–7 business days after inspection |
| Non-returnable | Final Sale items, washed or worn items |
| Restocking Fees | None for U.S. orders |
Return Window & Eligibility
To ensure your return is approved without delay, it is important to follow the time limits and condition requirements set by Rhoback.
Standard Return Window
For most of the year, the standard return window is 30 days from the date of purchase. If you attempt to return an item after this period, the system may not allow you to generate a shipping label.
Condition of Items
Rhoback has strict but standard expectations for the condition of returned goods. To qualify for a full refund or exchange, items must be:
- Unworn and unwashed.
- Free of stains, odors, or pet hair.
- Returned with original tags still attached.
Proof of Purchase
You generally do not need a physical paper receipt, but you will need your Order Number and shipping Zip Code to access the digital return system.
How to Return Items to Rhoback
Rhoback uses a digital-first approach. Since they are primarily an e-commerce brand, there are no physical Rhoback stores for returns. You must mail items back using their online system.
Online Return Process (U.S. Customers)
Initiating an online return is simple and free for customers within the United States.
- Visit the Portal: Go to the Rhoback website and locate the Returns & Exchanges page (usually found in the footer).
- Log In: Enter your Order Number and the Shipping Zip Code used for the purchase.
- Select Items: Choose the items you wish to return and select the reason (e.g., "Too small," "Changed mind").
- Choose Outcome: Select whether you want a refund to your original payment method, a store credit, or an exchange.
- Print Label: Once submitted, you will receive a prepaid return shipping label via email. Print this label.
- Pack and Ship: Place the item (with tags) in a secure package, attach the label, and drop it off with the carrier specified on the label (usually USPS or UPS).
How to Return a Gift
If you received a Rhoback item as a gift and it doesn't fit, you don't have to let the sender know.
- Select the "Gift Return" option in the portal.
- You will be asked for the order information.
- The refund will typically be issued as store credit or an exchange so the original purchaser is not notified.
International Returns
The process is different for international customers.
- Rhoback does not provide free return labels for orders outside the U.S.
- You must arrange your own shipping with a carrier of your choice.
- It is recommended to use a trackable shipping method to ensure the package arrives safely at the warehouse.
For comparisons on how other sportswear brands handle online returns, check out our guide on the Rhone return policy.
Refund Methods & Processing Time
Once you drop off your package, you might be wondering, "How long does a refund take?"
Processing Timeline
- Transit: It can take a few days for the package to reach the Rhoback warehouse.
- Inspection: Once received, the team inspects the item to ensure it is unwashed and has tags.
- Refund: After approval, the refund is processed. This typically takes 5–7 business days.
Refund Methods
- Original Payment: The money goes back to the credit card or PayPal account used to buy the item.
- Store Credit: If you choose this option (or are returning a gift), you will receive a digital gift card code.
- Exchanges: If you chose an exchange, the new item will be processed for shipping once the return is scanned or received.
Exchange Policy
The exchange policy at Rhoback is designed to help you get the right fit quickly.
- You can exchange for a different size or color of the same item.
- Exchanges generally follow the same 30-day window as returns.
- Initiating an exchange helps ensure you lock in the inventory for the size you need.
- Like returns, shipping for exchanges is free within the U.S.
Non-returnable or Restricted Items
Not everything Rhoback sells can be sent back. To avoid a rejected return, be aware of these exceptions:
- Final Sale Items: Items marked as "Final Sale" at checkout are non-returnable items. You cannot return or exchange them.
- Washed or Worn Items: If an item shows signs of wear, sweat, or laundering, it will be rejected.
- Damaged by User: Rips or tears caused by accidents (not manufacturing defects) are not eligible for standard returns.
Fees, Deductions & Exceptions
Rhoback is very transparent about fees, which makes their policy highly rated among users.
- Restocking Fee: There are no restocking fees for U.S. returns.
-
Shipping Costs:
- U.S.: Free prepaid label provided.
- International: Customer is responsible for all shipping costs.
- Original Shipping: Note that the original shipping cost (if you paid for expedited shipping) is usually non-refundable.
Holiday & Extended Return Policies
Rhoback understands that many of their products are purchased as gifts during the winter holidays.
- Holiday Return Policy: Purchases made between November 1 and December 31 are eligible for an extended return window.
- Extension: You have 60 days from the date of purchase to return or exchange these holiday items.
- This extension applies to both refunds and exchanges, making it safer to buy gifts early.
If you are shopping around for other clothing gifts, it is helpful to compare this with the Nike return policy.
Customer Support & Contact Information
If you have trouble with the portal, need a label re-issued, or have a question about a defect, you should contact customer support.
- Email Support: The primary way to reach Rhoback is via email (listed on their contact page).
- Hours: Support is typically available Monday – Friday, 8:00 AM to 5:00 PM EDT.
- Quality Promise: If your item has a manufacturing defect (a button falls off or stitching unravels immediately), do not just return it as "unwanted." Contact support directly to discuss their Quality Promise.
Frequently Asked Questions
Here are answers to the most common questions shoppers ask about the Rhoback return policy.
Can I return items to Rhoback without a receipt?
You do not need a physical paper receipt, but you must have your Order Number and the shipping zip code to verify the purchase in the online portal. If you cannot find your order number, search your email inbox for the confirmation sent by Rhoback.
How long does a refund from Rhoback take?
Once Rhoback receives and inspects your return, the processing time is typically 5–7 business days. Depending on your bank, it may take a few additional days for the funds to appear on your statement.
What items are non-returnable at Rhoback?
Non-returnable items include products marked as "Final Sale" at the time of purchase. Additionally, any item that has been washed, worn, or is missing its original tags cannot be returned.
Does Rhoback charge a restocking fee?
No. Rhoback does not charge a restocking fee for returns within the United States. You receive a full refund for the item's value.
Can I return a gift to Rhoback?
Yes. You can use the "Gift Return" link in the online portal. This allows you to exchange the item or receive store credit without notifying the original purchaser.
How do I return a damaged or wrong item?
If you received the wrong item or a defective product, contact customer support immediately rather than just starting a standard return. They may offer a specific solution under their Quality Promise.
Does Rhoback offer free return shipping?
Yes, return shipping is free for all customers in the United States. You will receive a prepaid label via email. International customers, however, must pay for their own return shipping.
Can I exchange items internationally?
Direct exchanges are generally not supported for international orders due to shipping logistics. International customers usually need to return the item for a refund (at their own cost) and place a new order.
For more information on return policies for trendy online brands, check out our Micas return policy guide.
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Disclaimer: Return policies may change at any time and can vary by location or region. Always confirm details on the official Rhoback website or with customer support. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Rhoback return policy updates and check our other guides before your next purchase.
