Shona Joy Return Policy Guide 2026: Refunds, Time Limits & Steps
Buying luxury fashion online is exciting, but sometimes the fit isn't quite right. If you need to send something back, understanding the Shona Joy return policy is essential to avoid unexpected costs or rejected packages.
The most important rule to know right now is the strict timeline: you have 14 days from the delivery date to start your return. Furthermore, how you get your money back depends entirely on whether you bought the item at full price or on sale.
This guide covers everything you need to know about the Shona Joy refund policy, including the online portal process, strict eligibility rules for swimwear, and how to handle returns without a traditional receipt.
Note: This information is verified as of late 2025 and applies to online purchases made directly through the official Shona Joy website.
Shona Joy Return Policy Overview
Shona Joy operates an online-only return system. They do not have physical store locations for returns. The policy is strict regarding timelines and item condition.
Here is the quick summary of the rules:
| Topic | Details |
|---|---|
| Return Window | Lodge within 14 days of delivery; Ship within 7 days of lodging. |
| Eligible Items | Unworn, original condition, tags attached, hygiene strips intact. |
| Refund Method |
Full Price: Refund to original payment. Sale/Promo: Store credit only. |
| Exchanges | No direct exchanges. You must return and repurchase. |
| Return Shipping | Free prepaid label provided via the online portal. |
| Restocking Fee | None (unless the item is rejected/non-compliant). |
Return Window & Eligibility
To ensure your return is approved, you must act quickly. Shona Joy does not generally offer extensions for holidays or personal delays.
The 14-Day Rule
The return window is very specific. You must lodge (register) your return in the online portal within 14 days of the day your package was delivered.
Once you have lodged the return and received your shipping label, you have another 7 days to post the package. If you miss these deadlines, your return may be rejected and sent back to you at your expense.
Eligibility Checklist
Before you pack your items, check them against these requirements. Shona Joy is strict about condition.
- Condition: Items must be unworn, unwashed, and unused.
- Tags: All original tags must be attached and undamaged.
- Packaging: Items should be returned in their original packaging (poly bags/boxes).
- Swimwear: The protective hygiene strip must be attached and untouched.
- Source: The item must have been bought directly from shonajoy.com (not a stockist like Revolve or David Jones).
How to Return Items to Shona Joy
Shona Joy does not accept in-store returns. All returns must be processed through their digital portal and mailed back to the warehouse.
Step-by-Step Online Return Process
Follow these steps to complete an online return:
- Visit the Portal: Go to the Shona Joy website and locate the Returns page (usually in the footer).
- Log In: Enter your Order Number and the Email Address used to place the order. This works as a lookup tool, so you can process no-receipt returns as long as you have the order details.
- Select Items: Choose the items you wish to return and select the reason (e.g., "Size too small").
- Choose Refund Method: Select your preferred outcome (Standard Refund/Store Credit or Instant Refund via Refundid).
- Get Your Label: Once completed, the system will generate a free shipping label.
- Pack & Ship: Print the label (and the return slip if required), attach it to your package, and drop it off at the postal service indicated on the label.
Pro Tip: Shona Joy integrates with Refundid. If you choose this option during the portal process, you can receive an instant refund before you even ship your items, rather than waiting for the warehouse to process it.
Important Shipping Notes
- Always use the provided label so you can track the package.
- Keep your drop-off receipt until the refund is confirmed.
- Do not combine multiple orders in one box unless the portal specifically allows it, as this can slow down processing.
Refund Methods & Processing Time
The refund method you receive depends entirely on what you bought and how much you paid for it. This is the most common area of confusion for customers.
Full-Price vs. Sale Items
| Item Type | Refund Outcome |
|---|---|
| Full-Priced Items | Refund to original payment method (Credit Card, PayPal, Afterpay). |
| Promotional Items | Store Credit only (Valid for 12 months). |
| Sale Items | Store Credit only. |
| Final Sale | No return allowed (unless faulty). |
Note on Discounts: If you used a Welcome Code (e.g., 10% off) on a full-priced item, you typically receive a refund for the amount paid. However, items bought during larger temporary markdown events often default to store credit.
Processing Time
Once the warehouse receives your package, it may take several business days to inspect the items.
- Standard Refunds: Usually appear in your bank account 2–5 business days after the return is approved.
- Store Credit: Issued via email immediately after approval.
- Refundid: Instant access to funds upon lodging the return (terms apply).
Exchange Policy
Shona Joy does not offer direct exchanges.
If you need a different size or color, the exchange policy requires you to:
- Return the unwanted item for a refund or store credit.
- Place a brand new order for the correct item.
Because stock often sells out quickly, it is recommended to place the new order immediately rather than waiting for the refund to clear.
Non-returnable or Restricted Items
Some items cannot be returned due to hygiene reasons or final markdown status.
- Final Sale: Items marked as "Final Sale" cannot be returned for a refund, credit, or exchange unless they are genuinely faulty.
- Damaged Hygiene Strips: Swimwear returns are inspected closely. If the strip is removed, lifted, or looks altered, the return will be rejected.
- Earrings/Jewelry: Often non-returnable for hygiene reasons (check specific product pages).
- Faulty Items: If you received a damaged item, do not start a standard return. Contact customer support immediately with photos to arrange a resolution without penalty.
Fees, Deductions & Exceptions
Shona Joy tries to keep the process low-cost, but there are exceptions.
- Return Shipping: Typically free when using the prepaid label generated in the portal for compliant returns.
- Rejected Returns: If you return an item that is worn, stained (makeup/tanner), or missing tags, Shona Joy will not refund you. They may charge you a shipping fee to send the item back to you.
- Customs & Duties: For international orders, duties and taxes paid at checkout are generally non-refundable by Shona Joy. You may need to contact your local customs office to claim these back.
Holiday & Extended Return Policies
Unlike some major department stores, Shona Joy does not always advertise a specific holiday return policy extension.
Unless the website explicitly states "Extended Holiday Returns" during the Christmas period, assume the standard 14-day rule applies. If you are buying a gift, it is safest to purchase as close to the gifting date as possible or confirm with support if an extension is active.
Customer Support & Contact Information
If you have trouble with the portal or have received a faulty item, you need to reach out to the support team. Shona Joy does not list a direct phone number for returns.
- Email/Contact Form: Use the "Contact Us" page on the Shona Joy website.
- Support Hours: Monday – Friday, 8:00 AM – 5:30 PM (AEST).
- Wholesale Inquiries: If you bought your item from a stockist (e.g., a boutique), you must contact that store directly. Shona Joy support cannot assist with third-party purchases.
Shona Joy Return Policy FAQs
Can I return items to Shona Joy without a receipt?
Since returns are processed online, you do not need a physical paper receipt. However, you must have the Order Number and the email address used to place the order to log into the returns portal.
How long does a refund from Shona Joy take?
After your return reaches the warehouse, inspection takes a few days. Once approved, refunds to credit cards typically take 2–5 business days to clear. Store credits are usually issued immediately via email.
Does Shona Joy offer free returns?
Yes, Shona Joy generally provides a free prepaid shipping label when you lodge your return through their online portal, provided the item is eligible.
Can I return sale items to Shona Joy?
Yes, but usually only for store credit. Sale items and items purchased during promotional periods are rarely eligible for a cash refund unless they are faulty.
What does "Final Sale" mean at Shona Joy?
"Final Sale" items are heavily discounted and are non-returnable. You cannot return them for a refund, exchange, or store credit unless the item is defective.
Can I drop off my return at a Shona Joy office?
No. Shona Joy does not accept in-person drop-offs at their offices or warehouse. You must use the mail-in method with the provided tracking label.
What happens if I return an item late?
If you ship your item outside the required window (14 days to lodge + 7 days to ship), Shona Joy reserves the right to reject the return and send it back to you at your cost.
Can I use Refundid for Shona Joy returns?
Yes. Shona Joy partners with Refundid to offer instant refunds for eligible customers. You can select this option inside the return portal to get your money back before the item is received by the warehouse.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Shona Joy website or with your local store. Information verified December 2025.
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