Studs Return Policy (2025): 21-Day Returns, Exchanges & Holiday Rules
Buying new jewelry-especially earrings-is exciting, but sometimes the style doesn't fit, or the look isn't quite what you imagined. Understanding the Studs return policy is crucial before you buy, primarily because jewelry retailers often have strict rules regarding hygiene and safety.
If you are looking to return fashion jewelry to Studs, you generally have a 21-day return window to request a refund or exchange. However, this policy has specific exclusions that every shopper needs to know, particularly regarding piercing jewelry and final sale items.
This guide covers everything you need to know about the Studs return policy, including how to use their online portal, what items are strictly non-returnable, and how the holiday extension works for the 2025 season.
Overview of Studs Return Policy
| Topic | Details |
|---|---|
| Return Window | 21 days from the purchase date (or delivery date for online orders). |
| Holiday Extension | Orders placed Nov 1 – Dec 31 are returnable until Jan 31. |
| Eligible Items | Unworn fashion jewelry in original packaging. |
| Non-Returnable | Piercing jewelry, final sale items, gift cards, promotional gifts. |
| Return Methods | Online return portal (mail-in) or in-store return at a Studs Studio. |
| Restocking Fee | No restocking fees reported for eligible items. |
| Processing Time | Refunds are processed within 5 business days of receipt. |
Return Window & Eligibility
The standard return window for Studs is shorter than some competitors. While many retailers offer 30 days, Studs allows 21 days from the date of purchase (for in-store buys) or the date of delivery (for online orders) to start a return or exchange.
Eligibility Checklist
To ensure your return is approved, your item must meet these strict conditions:
- ✅ Unworn & Unused: The jewelry must show absolutely no signs of wear.
- ✅ Original Packaging: Items must be returned with all tags and the original box/pouch.
- ✅ Proof of Purchase: You need your order number (online) or receipt (in-store).
- ✅ Fashion Jewelry Only: This policy applies to their fashion line (huggies, chains, cuffs).
The "No Piercing Jewelry" Rule
It is vital to note that piercing jewelry is non-returnable. Due to strict hygiene and safety standards, once piercing jewelry has been purchased, it cannot be returned or exchanged. This is a common industry standard to protect customers.
Tip: If you are unsure if your item is "fashion jewelry" or "piercing jewelry," check your order confirmation or the product description on the website before attempting a return.
Holiday & Extended Return Policies
For the holiday shopping season, the Studs return policy becomes more generous to accommodate gift-giving.
- Eligibility Dates: Orders placed between November 1st and December 31st.
- Extended Deadline: These items can be returned or exchanged until January 31st of the following year.
This extension applies to eligible fashion jewelry only. Final sale items and piercing jewelry remain non-returnable even during the holidays.
How to Return Items to Studs
Studs offers two convenient ways to handle returns: via their digital portal or by visiting a physical studio.
Option 1: Online Returns (Mail-In)
- Access the Portal: Visit the official Studs Returns Portal (returns.studs.com).
- Locate Order: Enter your Order Number (e.g., #12345) and the email address or phone number used at checkout.
- Select Items: Choose the fashion jewelry you wish to return and select the reason (e.g., "Doesn't fit," "Changed mind").
- Get Your Label: Follow the prompts to generate your return shipping label. Note that return shipping costs may be deducted depending on the current promotion, so review the summary screen carefully.
- Pack & Ship: Place the unworn items in their original packaging. Attach the label to the box and drop it off with the carrier (usually USPS or UPS).
Option 2: In-Store Returns (Studios)
If you live near a Studs Studio, you can return items in person to save on potential shipping hassles.
- Find a Studio: Use the store locator on the Studs website to find the nearest location.
- Bring Proof: Have your order confirmation email or physical receipt ready on your phone.
- Check Condition: Ensure the items are unworn and in original packaging.
- Process: A staff member will inspect the jewelry and process your refund method or exchange immediately.
For comparisons on how other jewelry retailers handle in-store returns, you might check our guide on the Banter return policy.
Refunds, Exchanges & Processing Time
Once you have mailed your return, you might be wondering, "How long does a refund take?"
- Processing Time: Studs typically processes returns within 5 business days after the package arrives at their warehouse.
-
Refund Method: Refunds are issued to the original form of payment.
- Credit Cards: May take an additional 3–5 business days to appear on your statement depending on your bank.
- Store Credit: Usually issued immediately upon processing.
- Exchanges: If you choose to exchange an item via the portal, the new item is usually shipped once the return is scanned by the carrier or received at the warehouse.
Note on Shipping Costs: Original shipping fees are non-refundable. If you paid for expedited shipping when you bought the item, that money will not be returned to you.
Non-Returnable or Restricted Items
To avoid frustration, check this list of items that Studs will not accept for return:
- Piercing Jewelry: Any jewelry used for piercing or sold specifically as piercing jewelry (safety studs).
- Final Sale Items: Items marked with "Final Sale" on the product page or receipt.
- Gift Cards: Digital or physical gift cards cannot be returned for cash.
- Promotional Gifts: Free items received during a promotion (listing a retail value) are not returnable for cash.
- Worn Items: Any jewelry showing scratches, tarnish, or lack of original tags.
If you are looking for more flexible return policies on accessories, you can review the Fossil return policy to see how they compare regarding worn items.
Studs vs. Competitors: Return Policy Comparison
How does the Studs return policy stack up against other popular jewelry brands?
| Feature | Studs | DiamondStuds.com | OBJKTS Jewelry |
|---|---|---|---|
| Return Window | 21 Days | 30 Days | 30 Days |
| Earrings Returnable? | Fashion only (No piercing jewelry) | Yes (Inspection required) | No (Hygiene policy) |
| Return Shipping | Via Portal | Free Prepaid Label | Customer Pays |
| Restocking Fee | None | None (if docs included) | None |
| In-Store Returns | Yes (at Studios) | No (Online only) | No (Online only) |
Studs offers the advantage of physical locations for returns, unlike many online-only competitors. However, their return window is slightly shorter (21 days vs. 30 days).
Fees, Deductions & Exceptions
- Restocking Fees: Studs does not publicly list a restocking fee for standard returns.
- Return Shipping Fee: While the portal facilitates the label, Studs does not explicitly guarantee free return shipping for all orders. In many cases, the cost of the return label may be deducted from your refund amount unless the item is defective.
- Damaged/Defective Items: If your item arrives damaged, do not use the standard portal immediately. Instead, contact customer support right away with photos. Defective items are usually eligible for a free replacement or full refund.
For international brands with similar shipping fee structures, check out the Lovisa return policy.
Customer Support & Contact Information
If you run into issues-like a missing order number or a rejected return-the Studs support team can help.
-
Email Support:
heystud@studs.com - Support Hours: Typically Monday–Friday, 9 AM – 6 PM EST.
- Studio Locator: Check the website for local store hours.
Best Practice: When emailing support, include your Order Number in the subject line (e.g., "Return Issue - Order #12345") and attach photos if the item is damaged.
FAQ: Common Questions About Studs Returns
Can I return items to Studs without a receipt?
It is difficult to return items without a receipt or order number because the online portal requires this data to generate a label. If you bought an item in-store and lost the receipt, contact heystud@studs.com with the date of purchase and the store location; they may be able to look up your transaction.
Can I return pierced jewelry?
No. For safety and hygiene reasons, piercing jewelry cannot be returned or exchanged. This policy is strictly enforced to ensure all customers receive sterile, safe products.
How do I return a gift to Studs?
If you received a gift, you can initiate a return for store credit or an exchange. You will need the order number from the gift giver. If you don't want the giver to know, contact customer support for assistance in locating the order details discreetly.
How long does a refund from Studs take?
Once your return package arrives at the Studs warehouse, it takes about 5 business days to process. After that, your bank may take another 3–5 days to post the funds to your account.
Does Studs charge for return shipping?
Studs does not explicitly state that return shipping is free for all customers. You should expect that the cost of the prepaid label generated in the portal might be deducted from your final refund, unless the return is due to a store error or defective product.
What if I missed the 21-day return window?
The automated system will likely reject your return if it is past 21 days. However, if you purchased during November or December, you qualify for the holiday return policy extension until January 31st.
Can I return an online order in-store?
Yes! You can return online orders at any physical Studs Studio location. Bring your order confirmation email and the item in its original packaging.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Studs website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Studs return policy updates and check our other guides before your next purchase.
