Merit Return Policy | Full Guide on Returns & Refunds 2025

Merit Return Policy (2025 Update)

Returning a product shouldn't be a headache, but when multiple companies share the name "Merit," finding the right information can get tricky. Whether you are a healthcare professional returning medical supplies to Merit Medical, a beauty enthusiast looking to exchange a MERIT Beauty product, or a golfer dealing with Merit Golf, this guide clarifies the specific return process for each.

Most users searching for the Merit return policy want to know if they can get a full refund, how to avoid restocking fees, and what the deadline is for sending items back.

This comprehensive guide covers everything you need to know about return windows, eligibility requirements, refund methods, and the step-by-step process for a successful return. We have verified this information as of 2025 to ensure you have the latest details.

Overview of the Merit Return Policy

Because "Merit" refers to distinct companies in different industries, the return rules vary significantly depending on what you bought.

Merit Medical enforces a strict B2B policy requiring prior authorization and restocking fees. MERIT Beauty, on the other hand, operates a consumer-friendly e-commerce policy typical for cosmetics.

Here is a quick snapshot of how the policies differ:

Key Takeaway: If you are returning medical products, you must get written approval first, or your return will be refused. For beauty products, a simple email usually starts the process.

Return Window & Eligibility Requirements

Understanding the timeframe is critical to getting your money back. If you miss the return window, your return may be rejected entirely.

1. Merit Medical Eligibility

For medical professionals and facilities, Merit Medical accepts returns up to 90 days from the invoice date. To be eligible, items must be:

• Approved in writing (you need an RGA number).
• In standard, resalable condition.
• Unopened, unaltered, and non-expired.
• Not reprocessed or refurbished.

Important: Defective products or those shipped due to a processing error by Merit are eligible for return without penalty, provided you report them promptly.

2. MERIT Beauty Eligibility

For cosmetic items, the policy is more flexible but less explicitly detailed on their site. Generally, returns are accepted within 30 days of your order.

• Items should be unopened or gently tested.
• Sets must be returned in full (no partial returns).
• Fragrance items are often final sale or non-returnable due to shipping regulations on flammable liquids.

3. Merit Golf Eligibility

Merit Golf requires returns to be initiated within 30 days of delivery.

• Merchandise must be unused and in original condition.
• All original packaging and pieces must be included.
• Partial returns (like returning half a dozen golf balls) are not accepted.

How to Return Items to Merit (Step-by-Step)

The process for returning items depends heavily on which Merit company you purchased from. Follow the specific steps below to ensure your refund method is processed correctly.

For Merit Medical Returns (Strict Procedure)

Merit Medical does not accept "blind" returns. If you send a package without a number, it will be refused at the dock.

1. Review Your Invoice: Locate your original invoice or packing slip. You will need the invoice number and product lot numbers.
2. Request Authorization: Contact Merit Medical Customer Service to request a Return Goods Authorization (RGA) number. You must get this in writing.
3. Prepare the Package:
   • Place the items in a secure shipping box to prevent damage.
   • Include a copy of the original invoice or packing slip inside the box.
   • Write the RGA number clearly on the outside of the box.
4. Ship the Item: Unless the item is defective, you are responsible for shipping costs. Use a trackable shipping method.
   • Note: If the return is due to a defect or Merit's error, they will provide a freight account code to cover shipping.

For MERIT Beauty Returns

The process for beauty products is digital and consumer-focused.

1. Contact Support: Email hi@meritbeauty.com to let them know you wish to return an item.
2. Wait for Instructions: Their support team will provide instructions. Typically, for unopened items, they may instruct you to "Return to Sender" at no cost.
3. Pack and Ship: Follow the specific instructions provided in the email response to ensure the package is routed correctly to their warehouse.

For Merit Golf Returns

1. Initiate Return: Email support@meritgolf.co within 30 days of delivery.
2. Receive Address: Wait for the specific return address provided by customer service.
3. Ship It Back: You are responsible for return shipping costs. Pack the unused items securely and mail them to the address provided.

Refund Methods & Processing Time

Once your return is received, the refund process begins. However, the timeline varies by company.

• Merit Medical: Refunds are issued as a credit to your customer account. This is standard for B2B transactions. The credit is applied only after the product is received, inspected, and approved. If the product is damaged during return shipping due to poor packaging, credit may be denied.
• MERIT Beauty: Refunds are typically processed back to your original payment method. Once the warehouse receives your return, allow roughly 3 to 5 business days for the funds to appear on your bank statement.
• Merit Golf: Refunds go to the original payment method within 30 days after they approve the returned item.

Pro Tip: If you used a gift card, the refund will likely return to that card or be issued as a store credit.

Non-returnable or Restricted Items

Not everything can be returned. To avoid frustration, check this list of non-returnable items before you ship anything back.

Merit Medical Exclusions

• Custom Products: Items made specifically for your facility cannot be returned.
• Obsolete or Discontinued Items: If Merit no longer sells it, they won't take it back.
• Special Orders: Products procured specifically for your order are final sale.
• Opened or Sterility-Compromised Items: Sterile medical devices must remain sealed.
• Expired Products: Any item past its expiration date is ineligible.

MERIT Beauty Exclusions

• Heavily Used Products: If a product is empty or significantly used, it cannot be returned.
• Fragrance: Due to hazardous materials shipping regulations, perfumes are often non-returnable.

Merit Golf Exclusions

• Partial Packs: You cannot return part of a set (e.g., 2 balls from a 12-pack).
• Used Gear: Items that show signs of wear or play are not eligible.

Fees, Deductions & Exceptions

Hidden fees are the biggest complaint shoppers have with returns. Here is what you need to expect regarding the restocking fee.

Merit Medical Restocking Fees

Merit Medical charges fees to cover the cost of inspecting and restocking sterile medical supplies.

• Standard Return Fee: 20% of the product price is deducted from your refund credit.
• HeRO Products: A higher 25% restocking fee applies to specific HeRO graft products.
• Shipping Costs: You pay for return shipping unless the item was defective or shipped in error.

Exception: If Merit sent you the wrong item or the product is defective under warranty, the restocking fee is waived, and they cover the freight cost.

MERIT Beauty & Merit Golf Fees

• MERIT Beauty: Generally does not charge restocking fees. Returns for unopened items are often free.
• Merit Golf: No restocking fee mentioned, but the customer pays for return shipping.

For comparison on how other retailers handle fees, you might find our guide on Ace Hardware's return policy helpful, as they also deal with distinct return windows and restocking rules for equipment.

Exchange Policy

Direct exchanges are not always straightforward with online returns.

• MERIT Beauty: If you ordered the wrong shade, the best approach is to email support. They often facilitate exchanges or will ask you to return the item and place a new order.
• Merit Golf: They do not offer direct exchanges. You must return the unwanted item for a refund and place a brand-new order for the correct item.
• Merit Medical: "Exchanges" are essentially returns followed by new orders. You will be credited for the return (minus fees) and invoiced for the new items.

If you are interested in how other specialized retailers handle exchanges, check out our SalonCentric return policy guide.

Customer Support & Contact Information

If you are stuck or need an RGA number, contacting customer support is your first step.

Merit Medical Support

• Website: merit.com
• Method: Use the "Contact Us" form on their site or call the specific regional office listed on your invoice.
• Action: Explicitly ask for "Return Goods Authorization."

MERIT Beauty Support

• Email: hi@meritbeauty.com
• Hours: Mon-Fri (Standard Business Hours)
• Note: They do not list a phone number; email is the primary method.

Merit Golf Support

• Email: support@meritgolf.co
• Action: Email immediately if you need to cancel an order (within 1 hour of placement).

Frequently Asked Questions (FAQ)

Here are the most common questions regarding the Merit return policy.

Can I return Merit products without a receipt?

For Merit Medical, no. You must have the original invoice or packing slip to obtain authorization. For MERIT Beauty, your order number from your confirmation email serves as your receipt.

Does Merit charge a restocking fee?

Yes, Merit Medical charges a 20% restocking fee on standard returns and 25% on select products. MERIT Beauty and Merit Golf typically do not charge restocking fees.

How long does a refund take?

For Merit Medical, a credit is issued to your account after the product is received and inspected. For MERIT Beauty, refunds usually appear on your bank statement 3 to 5 business days after the return is processed.

Who pays for return shipping?

For Merit Medical and Merit Golf, the customer pays for return shipping. The only exception is if the product is defective or was shipped in error by Merit Medical. MERIT Beauty may offer free return shipping for unopened items.

Can I return custom or special order items?

No. Merit Medical explicitly states that custom products, special orders, and discontinued items are non-returnable.

What if my item arrived damaged?

If a Merit Medical product arrives damaged or defective, contact them immediately. They will waive the restocking fee and cover shipping. For MERIT Beauty, email a photo of the damage to their support team for a replacement or refund.

How do I get a Return Authorization (RGA) number?

You must contact Merit Medical customer service directly (via phone or their website contact form) to request an RGA number in writing before mailing back any medical supplies.

Can I return an online order?

Yes, but the process depends on the store. MERIT Beauty and Merit Golf are online-only returns via email initiation. Merit Medical requires the RGA process described above.

For more insights on how online retailers manage returns, read our article on Micas return policy guide.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Merit website or with your sales representative. Information verified December 2025.

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