Retrofete Return Policy (2025 Update)
Buying high-end fashion online is exciting, but sometimes the fit isn't quite right or the style doesn't look the way you imagined in person. Understanding the Retrofete return policy before you rip off the tags is crucial to ensuring you can get your money back without a headache.
Whether you are looking for a refund, curious about exchange options, or just need to know where to print a label, this guide covers everything you need to know. We have broken down the return window, eligibility requirements, and potential fees into simple steps so you can shop with confidence.
Note: The information in this guide is based on the most current policy details available as of late 2025.
Overview of the Retrofete Return Policy
Retrofete is known for its dazzling party wear, but their return policy is strict regarding condition and timing. Generally, you have a standard 30-day window to send items back, provided they are in perfect, unworn condition.
Here is a quick snapshot of the key policy details:
| Topic | Details |
|---|---|
| Return Window | 30 days from the delivery date |
| Eligible Items | Unworn, unwashed, original tags attached |
| Return Methods | Online Return Portal (Mail-in) |
| Refund Methods | Original payment method |
| Non-returnable Items | Final Sale items, items without tags |
| Fees | Return shipping fees may apply; International returns have specific costs |
| Processing Time | Typically 7–10 business days after receipt |
Return Window & Eligibility Requirements
Standard Return Window
To qualify for a full refund, you must initiate your return within the return window of 30 days from the delivery date. This timeline is strict. If you try to return an item after this period, the system may not approve your request.
Price Adjustments
Did you buy an item right before it went on sale? Retrofete offers a price adjustment policy. If a full-priced item you purchased is marked down within 7 days of your receipt date, you may be eligible for an adjustment. Note that this generally does not apply to items that were already on sale when you bought them.
What Items Qualify for Returns?
Retrofete enforces high standards for the condition of returned items. To ensure your return is accepted, your items must meet the following criteria:
- Condition: Items must be unworn, unwashed, and free of any stains (makeup, deodorant, etc.) or scents (perfume, smoke).
- Tags: All original tags must remain attached. If the safety tag or hang tag is removed, the item is considered used and cannot be returned.
- Packaging: Accessories or shoes should be returned in their original box or protective packaging.
Proof of Purchase
You cannot return items without proof of purchase. The system requires your Order Number (which usually starts with a prefix like "#RF") and the email address used to place the order.
If you are comparing policies, you might find similar strict tagging requirements in our Dissh Return Policy guide, which also emphasizes garment condition.
How to Return Items to Retrofete
Retrofete operates primarily as an e-commerce brand, so the return process is handled digitally. There are no physical Retrofete store locations listed for in-store returns.
Online Return Process (Step-by-Step)
Follow these steps to initiate your online return:
- Locate Your Order Info: Find your order confirmation email to get your Order Number (e.g., #RF12345).
- Visit the Portal: Go to the official Retrofete Returns Portal on their website.
- Log In: Enter your Order Number (including the "#") and your email address or zip code.
- Select Items: Choose the items you wish to return and select the reason for the return (e.g., "Too small," "Changed mind").
- Get Your Label: Once approved, follow the prompts to generate your shipping label.
- Pack Your Return: Place the item securely in a box or mailer. Ensure the original tags are safe and the item is not crushed.
- Ship It: Attach the label to the outside of the package and drop it off at the carrier location specified on the label.
International Returns
For customers outside the United States, the process is slightly different. International returns are also initiated through the portal, but fees and logistics vary.
- International customers typically pay for return shipping.
- Customs duties and taxes paid on the original order are usually non-refundable by Retrofete.
- Ensure you use a trackable shipping method if a label is not automatically provided.
In-Store Returns
Currently, Retrofete does not offer in-store return options as they do not have standalone retail locations for returns processing. All returns must be mailed back to their distribution center.
Refunds & Processing Time
Once you have mailed your package, patience is key.
How You Get Paid
Refunds are issued to your original payment method. This means if you paid by credit card, the money goes back to that card. If you used a service like Afterpay or Klarna, the refund will reflect in your payment plan with them.
Processing Timeline
After the warehouse receives your package, they must inspect the item to ensure it meets the eligibility rules (tags on, unworn).
- Inspection: This usually happens within a few days of arrival.
- Refund Issuance: Once approved, the refund is processed.
- Bank Posting: It typically takes 7–10 business days for the funds to appear on your bank statement, depending on your financial institution.
If you are worried about processing time, keep your return tracking number. This allows you to see exactly when the warehouse received your box.
Exchange Policy
Retrofete’s exchange policy is integrated into their returns portal.
- Direct Exchanges: In many cases, you can select to exchange an item for a different size directly in the portal if inventory allows.
- Shop Now: Some return portals allow you to use your refund credit instantly to buy a new item on the site ("Shop Now" feature).
- Recommendation: Because high-fashion items sell out quickly, many shoppers prefer to return the unwanted item for a refund and immediately place a new order for the correct size. This guarantees you get the item before it goes out of stock.
For comparison on how other fashion retailers handle exchanges, check out our Micas Return Policy Guide.
Non-Returnable or Restricted Items
Not everything you buy can be sent back. To avoid a denied return, watch out for these exceptions:
- Final Sale Items: Items marked as "Final Sale" cannot be returned or exchanged. This is common during end-of-season clearance events.
- Worn or Damaged Items: If the item has makeup stains, snags, or smells of perfume, it will be rejected.
- Missing Tags: Items without the original tags attached are considered non-returnable items.
- Gift Cards: Digital or physical gift cards are non-refundable.
Fees, Deductions & Exceptions
Understanding the costs involved helps you decide if a return is worth it.
- Return Shipping Fees: Unlike some major department stores, Retrofete generally deducts the cost of the return shipping label from your refund unless the return is due to their error (like a wrong or damaged item).
- International Fees: International customers are responsible for shipping costs and potential customs fees.
- Restocking Fee: While a specific percentage restocking fee is not currently highlighted for standard returns, excessive returns or returns of items in borderline condition could be subject to rejection or fees.
- Original Shipping: The shipping cost you paid to get the item sent to you originally is non-refundable.
If you are looking for brands with different shipping structures, you might be interested in the Rag & Bone Return Policy Guide.
Holiday & Extended Return Policies
As of the latest research, Retrofete has not published a permanent "Holiday Return Policy" that extends the standard 30-day window.
- Standard Rule: Stick to the 30-day limit even during December.
- Verification: If you are buying a gift in November/December, check the website footer or FAQ at the time of purchase to see if a temporary holiday extension has been announced.
Customer Support & Contact Information
If you have a problem with a return-such as a lost package or a defect-you need to contact customer support. Retrofete primarily handles support digitally.
- Email: Use the contact form on their "Contact Us" page.
- Response Time: Support usually responds within 24–48 hours.
- Best Practice: When contacting them, have your Order Number ready and attach photos if your item arrived damaged.
Frequently Asked Questions (FAQ)
Can I return items to Retrofete without a receipt?
No. You need proof of purchase to start a return. Since Retrofete is an online retailer, your "receipt" is your Order Number found in your email confirmation. You cannot initiate a return in the portal without it.
How long does a refund from Retrofete take?
Refunds generally take 7–10 business days to process after the warehouse receives and inspects your return. Your bank may take additional days to post the funds to your account.
Does Retrofete offer free return shipping?
Usually, no. The cost of the return shipping label is typically deducted from your final refund amount. International customers are responsible for their own shipping arrangements and costs.
What if I received a damaged or wrong item?
If you received a damaged or incorrect item, do not start a standard return immediately. Contact customer support first with photos of the issue. They will likely provide a free shipping label and instructions for a replacement.
Can I exchange items or just get a refund?
You can often do both. The returns portal may offer an option to exchange for a different size. However, for a different style, it is faster to return for a refund and place a new order.
Are sale items refundable?
It depends. Standard sale items are usually returnable within 30 days. However, items explicitly marked as "Final Sale" are non-returnable items and cannot be exchanged or refunded.
How do I return a gift to Retrofete?
If you received a gift, you will still need the original Order Number and the zip code or email associated with the order to use the portal. If you don't have this, you must contact customer support for help.
Is there a restocking fee?
Retrofete does not explicitly list a percentage-based restocking fee for standard returns, but return shipping costs are deducted. Returns sent back in poor condition (wrinkled, stained, missing tags) may be rejected entirely.
Disclaimer: Return policies may change at any time and can vary by location or region. Always confirm details on the official Retrofete website before making a purchase. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Retrofete return policy updates and check our other guides before your next shopping spree.
